Director of Estimating

Position Summary


Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. The Paul Davis Network is made up of more than 330 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]. In our business, training of local marketing professionals is critical to the continued success of the Network.

The Director of Estimating will serve as a Leader of the Quality Assurance team, focused on our remote Estimating division. The primary responsibility of the position is to lead, manage, and hold accountable individuals and teams in helping Paul Davis Offices improve performance management to customer-service level requirements; and SMART goal creation to drive for operational and brand excellence in the services we provide. The Director of Estimating will support our carrier partners vendor management team with applicable reporting, estimate writing, and ongoing file management. The Director of Estimating will be responsible for performance on account scorecards and internal accountability metrics. The Director of Estimating will also support the Account Manager(s) in direct carrier meetings to support growth in managed accounts.

Essential Duties/Responsibilities

• Builds, expands, and manages centralized, remote estimating division of the Quality Assurance team, driving network performance with residential insurance and commercial clients for full-service direct managed repair agreements.
• Serves are primary driver of the success of the remote estimating program offered through the Quality Assurance team.
• Provides support and KPI performance accountability for Team Managers.
• Ensures that all service level agreements, carrier/commercial guidelines, estimating best practices, and IICRC standards are met or exceeded through the remote estimating program.
• Ensures that team and team member is exceeding the minimum standard for estimate accuracy, review cycle time, customer service, and other applicable metrics.
• Ensures that each employee is adhering to the department compliance standards.
• Responsible for recruiting, selecting, hiring, onboarding, and training team members.
• Supervise, manage, and provide team support with setting SMART Goals and completing Goal Setting & Review (GS&R) meetings with Team Managers focusing on continuous improvement.
• Assists with creation and revisions of estimating and program guidelines.
• Supervises and works directly with team administrators to ensure accurate and timely internal claims distribution advance department and organizational goals.
• Communicates effectively with direct reports, supervisor, franchisees, and insurance carrier partners.
• Assists team during claim spikes to help with coordination of claims, estimate writing and estimate reviews of all job types, program and non-program.
• Provides trend analysis of internal performance to supervisor and participates in problem solving sessions to address gaps.
• Assist VP of Quality Assurance as needed for customer account management.
• Other duties as assigned.

Competency Knowledge, Skills and Abilities:

• Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, One Drive, Share Point)
• Knowledge of common estimating principles for the insurance industry
• Knowledge of estimating platforms
• Typing and technology skills
• Excellent planning and organizational skills
• Problem Solving and Conflict Resolution skills
• Priority Management skills and Leadership skills
• Ability to manage people in a fast-paced environment
• Ability to review and write estimates for mitigation, reconstruction, contents, structure
• Ability to successfully hold WTR, ASD, Mold, and other required certifications
• Ability to use Xactware Products, Symbility, and other estimating platforms
• Ability to effectively communicate through both email and the telephone
• Ability to create estimate and documentation reviews in a timely manner
• Ability to review water mitigation and mold estimates
• Ability to work office equipment (fax, scanner, printer, phone system, computers)
• Ability to work independently and make sound decisions
• Ability to conceptualize, be self-driven, and have exceptional attention to detail
• Ability to pass and maintain a satisfactory background check
• Ability to maintain a level of confidentiality
• Ability to follow our Paul Davis Vision, Mission, Values, and 10 Serving Basics

Required Education and Experience

• High school diploma or some college
• 7 plus years experience with estimation principles for the insurance industry
• 3 plus years of supervisory/management experience
• Restoration or construction experience
• Experience creating, implementing, and providing ongoing management for direct managed repair programs

Preferred Education and Experience

• Personnel management and coaching experience
• Bachelors degree or 10 years work experience in claims or related field
• Restoration or property and casualty industry experience supporting carrier repair programs.

Work Environment
The employee will be working indoors. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office. Most work will be conduct over email, video conferencing, and telephone. Employee must use provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.

Travel
This position may require up to 25% travel. This position may require travel to franchise locations, trainings, and team or carrier meetings.

Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

The ADA defines reasonable accommodation as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

I can perform the essential duties and responsibilities of the job description.

This is a remote position.