Facilities Rental Coordinator

We are seeking a detailed-oriented and customer-focused Facility Rental Coordinator to join our team.  The Facilities Rental Coordinator will be responsible for managing reservations for rental spaces in and around an established residential community; ensuring accuracy, efficiency and have excellent customer service throughout the booking process.  This is a Hybrid Remote position, Monday-Friday with some evening and/or weekend availability when needed.

Job Description:

• Reservation Management: Handle incoming reservations inquires via phone, email or in-person. Assist in selecting the appropriate rental space based on needs and preferences. The Reservation Specialist will be the main point of contact for all inquiries and on-site tours.
• Booking Coordination: Coordinate bookings, ensure availability and scheduling rental spaces accordingly.  Maintain accurate records of reservations in the booking system.
• Customer Service: Provide exceptional customer service throughout the reservation process. Address any questions or concerns promptly and professionally, ensuring a positive experience for clients.
• Payment Processing: Collect rental fees, deposits, and any additional charges as required. Process payments accurately and efficiently, following company procedures.
• Communication: Maintain clear and effective communication regarding reservation details, changes, or special requests. Enforce policies and procedures of rental spaces in a professional yet clear manner.
• Problem Resolution: Handle any issues or discrepancies related to reservations promptly and effectively. Work proactively to find solutions and ensure customer satisfaction.
• Documentation: Maintain organized records of reservations, contracts, payments, and other relevant documents. Ensure all paperwork is completed accurately and filed appropriately.
• Supervision: Hire, train and schedule rental facility attendants, as well as manage payroll for rental staff

Qualifications:

Previous experience in customer service, hospitality, or a related field preferred.

Excellent communication skills, both verbal and written.

Strong organizational skills with attention to detail.

Ability to multitask and work efficiently in a fast-paced environment.

Proficiency in computer skills, including experience with reservation systems.

Flexibility to work evenings, weekends, and holidays as needed due to staffing.