IT Systems Specialist

The IT System Specialist is responsible for maintaining and upgrading all IT related items. This position requires high attention to detail and confidentiality as well as a proactive mindset.

CORE COMPETENCIES                                                                  

• Attention to Detail
• Exceptional Problem Solving 
• Initiative
• Confidentiality
• Integrity
• Excellent Communication
• Concern for Others

KEY RESPONSIBILITIES                                                                  

•   Install, configure, and maintain system hardware and software throughout company.
•   Assess, diagnose, and resolve IT system and equipment performance issues.
•   Create and manage service requests and incidents from staff through the on-line ticketing system.
•   Troubleshoot and resolve IT issues via phone, remotely, and in-person.
•   Provide technical guidance, support, and training to staff.
•   Oversee the performance of LANs, WANs, Internet, and other network segments.
•   Repair printers, laptops, desk-tops and other PC hardware equipment.
•   Conduct onsite training for clients as required.
•   Assist with on-going employee desk position changes, additions and changes to computer requirements.
•   Identify and suggest possible improvements to current procedures.
•   Creating technical SOPs and troubleshooting guides.
•   Create user accounts, resetting passwords adding and removing computers from the Active Directory.
•   Cell phone distribution to employees and provide ongoing support.
•   Monitor systems to identify potential errors and areas for improvement.
•   Provide satellite office support to multiple locations.
•   Provide back-up support to the primary IT specialist.
•   Assist with other IT related duties as assigned.

EDUCATION & EXPERIENCE

• Computer Systems Technology Diploma or equivalent education required.
• Minimum of 1 to 3 years of experience required.

WORKING CONDITIONS & PHYSICAL ABILITY

• Indoor working environment
• Ability to remain seated for long durations
• Ability to exert up to 22.7 kg of force