Marketplace Specialist

Second Bind pioneers in environmental innovation, transforming clutter into purpose for a sustainable future. For more information, visit www.secondbind.com

We are seeking a highly motivated and dynamic Marketplace Specialist to join our team. This role will be responsible for developing sales strategies and managing sales for online marketplaces.

Key Responsibilities:

· Manage and optimize product listings on various online marketplaces

· Develop and implement strategies to increase sales and profitability on all marketplaces.

· Ensure product listings are attractive and competitive.

· Monitor and analyze marketplace metrics to identify trends and sales opportunities.

· Collaborate with marketing teams to develop promotional strategies tailored to the eCommerce marketplace.

· Answer customer inquiries and resolve customer concerns

· Stay up-to-date with industry trends and competitor activities within the eCommerce landscape.

· Ensure compliance with marketplace policies and regulations, especially in the eCommerce context.

· Forecast and track sales trends and profits within the eCommerce channels.

· Develop and manage marketplace budgets and goals, with a deep understanding of eCommerce budgeting.

· Provide regular reports on marketplace performance to management, highlighting eCommerce-specific metrics.

· Coordinate with inventory teams on sellable items for eCommerce platforms.

· Check competitiveness of pricing of items from other sellers and platforms and provide feedback and suggestions to the Operations Manager.

· Manage any escalations related to marketplace operations, focusing on effective eCommerce issue resolution.

Requirements

• Graduate of a college course or university degree, preferably related to business
• At least 2 years experience in e-commerce sales
• At least 1 year customer service experience handling customer inquiries on the phone and other digital platforms
• Excellent communication and people skills

Benefits

• Paid Time Off Benefits
• Training & Development
• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Employee Discounts