Flexible Work At Home - Internet & Cable Retention Customer Service Representative

So, you're ready to use your amazing personality and communication skills to make more moolah? 

We knew you wanted to make more money and have a flexible schedule. We're the one you've been looking for. 

The Virtual Call Center is waiting to put you in the game! 

You can become the Customer Service MVP for Top Name Retail Brands and Fortune 500 Companies from around the world. Your favorite retail stores are seeking people like you to help their loyal customers order new items, find their missing shipments, and maybe even chat a little during service calls. 

You were meant for this position! We promise! The Virtual Call Center carefully selects the best customer service opportunities to help supplement your income and offer you flexibility. 

Now, we have to share this one thing with you...Are you ready to hear this? 

We only hire the best of the best...nothing less. We hire pure EXCELLENCE, and we believe you're excellent at what you do. 

To be the MVP at this position, you must: 

• Be ready to put your best voice forward to provide TOP LEVEL customer service
  

• Enjoy work-life balance and want to embrace flexible scheduling 
  

• Desire to make competitive wages without being overworked
  

• Like working with other cool professionals in a people-centric environment 
  

The Virtual Call Center, founded in 2014, diligently works to bring the best people and the best companies together for the best customer service and communication systems. We want you to come work with us. We're going to make a great team!

To be the MVP at this position, you must: 

• Be ready to put your best voice forward to provide TOP LEVEL customer service
  
• Enjoy work-life balance and want to embrace flexible scheduling 
  
• Desire to make competitive wages without being overworked
  
• Like working with other cool professionals in a people-centric environment
  

On a day-to-day basis, customer service representatives can expect to :

• Assist customers -who want to reduce or eliminate services -in finding the package that works best for them
  
• Have a value-based conversation to identify the best fit products and services to support the customer's lifestyle
  
• Provide excellent customer service that will help retain those customers who want to eliminate services
  
• Build trust and rapport with the Comcast customer through clear, respectful interaction
  
• Always strive to ensure First Call Resolution (FCR) and Customer Rep Satisfaction (Rep-SAT)
  
• Code the sale accurately and completely for the installer
  
• Assist callers with billing inquiries
  

Requirements

• Must have at least 2 years of customer service experience
  
• Home Office must have a professional work environment away from ambient noise 
  
• High speed internet connection required with Ethernet cord to accompany computer (speeds 75+ download & 10+ upload minimum, WiFi internet will not work with client applications)
  
• Phone accessible for assistance
  
• High school diploma, GED or equivalent
  
• Strong grammatical and oral skills to communicate with consumers in a professional manner
  
• Strong work ethic and the ability to strive in a fast-paced work environment
  
• Excellent communication skills, both written & verbal
  
• General PC knowledge
  
• Ability to pass a background check
  
• Ability to work a flexible schedule including days, nights and weekend
  

Benefits

The Virtual Call Center, Inc offers every customer service MVP:

• A detailed playbook to help you maximize your customer service skills
  

• A flexible work schedule to fulfill your work life balance goals.
  

• The ability to BYOB (Be Your Own Boss) and make great money.
  

• An opportunity to quickly shift and relocate whenever you're ready.
  

• A people-oriented environment to work, build, and grow.