Customer Service Representative

Job description

This is a full-time permanent position and allow candidate learn and develop on this role.

This job is to maintain normal business operation and execute different work tasks implemented by management. Tasks ranged from different areas, including marketing, inventory management and related office duties. The role will keep developing as the business grows up. Job duties are flexible to change depending on the workloads of each department. 

Qualification

• High school diploma or equivalent

• At least 1-year experience working in the office, 2+ years preferred

Key skills to be considered

• Good English verbal and writing skills

• Strong interpersonal skills 

• Able to handle multi-tasks

• Strong computer literacy, a basic understanding of the Microsoft Suit is required, and skill on using Google Suit is preferred

• Detail-oriented, attention to detail

Key Responsibilities

• Maintain daily operation: processing PO from customers, creating shipping labels, processing RMA, answering phone calls and emails

• Data entry per the accounting need, such as sales invoices and profit sheets

• Work on custom duties drawback, including answering questions from the board members or audit members

• Assist management to filed and organizing documents

• Coordinate with the marketing department to improve the website, manage ads, and execute marketing tasks

Salaries and benefits

Salary: TBD

Benefits: medical coverage, drug coverage, travel benefit, dental coverage, disability coverage, life insurance coverage

Working hours and location

13611 Maycrest Way

Richmond, BC

Monday - Friday 8:30am to 5pm

Probabtion Period: 3 months

No remote working