Customer Service Representative (Remote)

Traver Companies

Frisco, TX

Expired: over a month ago Applications are no longer accepted.

$13 to $22 Hourly
Full-Time

Job Description

Our customer service team is the CORE of what we do here at XPS Solutions, Ltd. We offer solutions to identify opportunities, and serve thousands of customers – one at a time.

As part of our team, you’ll play a front-line role by impacting the customer’s experience – from scheduling appointments, answering questions and delivering great service.

Our Vision is driving each customer's experience being Helpful, Friendly, and Kind approach - this is how we do what we do!

XPS Solutions is growing and has limited opportunities for dependable, motivated, qualified professionals interested in joining our winning team as a Customer Service Representative.

Visit our website www.xpsusa.com to apply. Only fully completed applications will be considered further in hiring process.

ACCEPTING APPLICATIONS FOR W2 EMPLOYMENT IN THE STATE OF TEXAS ONLY!!

Customer Service position is currently remote and candidates are required to have:

Reliable & High Speed Internet Connection
Webcam for training
Own a desktop and/or laptop computer (Macs, Notebooks, Chromebooks are NOT compatible with our software)
PC must have Windows 10 or recent w/ 8GB of RAM and 200 GB Hard Drive or SSD
Quiet area set up with no distractions or loud noises
Please DO NOT apply if you do not meet the requirements to work from home.

Employees are allowed to work onsite at corporate office in Richardson, TX with respect to enforcing safety measures/protocol - if not able to meet the above requirements to work from home.

VIRTUAL TRAINING

5 day training class from 9:15AM to 5:45PM CST, no weekend training

REQUIRED HOURS

Must be able to work 1 weekend day each week with an alternate day off during the week
Up to 40 hours per week for Full Time with opportunity for OT (scheduled 8hrs daily)
- Earliest shift start at 9AM
Up to 29 hours per week for Part Time
- Earliest shift start at 9AM
Must exhibit excellent punctuality and reliability in regards to work schedule
Shift available: Monday - Saturday 10AM to 6:30PM, 11AM - 7:30PM, 12:30PM to 9PM, 1:30PM to 10PM
Sunday shift: 9AM - 5PM

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Effectively able to handle continuous flow of inbound calls (80-120 calls per shift)
Comprehend customer's requests for rental services
Proactively assisting customers' basic needs and problem solving
Ability to multi-task and possess active listening skills
Utilize excellent spelling and grammatical skills to relay written messages as necessary
Accepting payments via phone
Assisting prospective customers and upselling services
Offering customer support via Live Chat
Performing other duties as needed and assigned by supervisor

ESSENTIAL SKILLS AND EXPERIENCE:

High School Diploma
Associate's Degree is a PLUS
Bilingual is a PLUS
Call Center Experience is a PLUS (inbound/outbound)
Must be able to speak and read English clearly, professionally, and fluently
Have good Patience -Attentiveness - Clear Communication - Effective Listening, with each customer interaction
Must be able to type a minimum of 35 WPM
6 months+ in customer service role
Experience working with a PC and be able to maneuver multiple screens simultaneously

POTENTIAL GROWTH OPPORTUNITIES:

XPS Solutions is committed to growing our company from within
Seasoned CSRs are eligible for promotions to supervisor positions
Candidates with previous leadership experience are encourage to apply

COMPENSATION/PAYROLL SCHEDULE

Variable compensation
- Base pay starts at $13 per hour and can earn up to $22 per hour
- Additional Performance BONUS Pay $$$ EACH MONTH
- Hourly rate is determined based upon performance during each pay period, please ask for details during interview
Semi monthly - check dates 15th and Last day of the month
- 1st - 15th is paid on the last day of that month
- 16th - last day of the month is paid on the 15th of the following month

BENEFITS