Customer Service Representative I (S02180P)

Customer Service Representative I (S02180P)
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Please see Special Instructions for more details.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Posting Details

Posting Number
S02180P
Position Title
Customer Service Representative I (S02180P)
Department
Admiss,Records and Registrat
Location
Arlington
Job Family
Administrative Support
Position Status
Full-time
Work Hours
Standard
Work Schedule
Monday-Friday; 8:00am-5:00pm.
Open to
External and Internal
FLSA
Salary
Salary is commensurate based on qualifications and relevant experience.
Duration
Funding expected to continue
Pay Basis
Monthly
Benefits Eligible
Yes
Job Summary
Handle heavy call volume, customer service, and administrative tasks with handling a high volume of calls, consistently provide excellent customer service, troubleshoot and problem solving for incoming phone questions, issues, escalations and/or complaints. Perform work in ways that contribute to the university's successful achievement of enrollment goals.
Essential Duties and Responsibilities
Addressing incoming caller questions in depth with regards to Admissions/Office of the Registrar, Financial Aid, and Student Accounts. Must be able to learn and retain information for Admissions/Office of the Registrar, Financial Aid, and Student Accounts as well as various departments across campus that partner with the offices supported by the Communications Center. Adhere to all policies, procedures and call model standards when interacting with callers and business partners. Utilize resources, software and tools appropriately. Perform other duties as assigned.
Required Qualifications
High School diploma. Three (3) years of customer service experience or the equivalent experience.
Preferred Qualifications
Two (2) years of general office or administrative experience. Higher education and/or contact center experience is a plus. Excellent communication skills and the ability to learn, retain and relay information in a clear in concise way. Bi-lingual applicants preferred. Experience/knowledge working with an integrated student information system such as PeopleSoft, (or learn within six (6) months of hire). Ability to use various office equipment, contact center software, softphone, headset, copier, and laser/fax/copier. Basic knowledge of various MS Office software products such as Outlook, Word, and Excel.
Working Conditions
Special Conditions for Eligibility
EEO Statement
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.

Number of Vacancies
4
Desired Start Date
Open Date
Review Start Date
Open Until Filled
Special Instructions to Applicants
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions
Required fields are indicated with an asterisk (*).

• *

What is the highest degree you have attained? (Please specify in your resume)

• High School diploma
• Associate's degree
• Bachelor's degree
• Master's degree or higher

• *

How many years of experience do you have in customer service?

• None/less than 1 year
• 1 to 2 years
• 3 to 4 years
• 5 years or more

• *

What is your skill level using Microsoft Office Suite (Word, Excel, Outlook, etc)? (Proficient is the highest skill level).

• No skills/Basic
• Intermediate
• Advanced
• Proficient

• *

How many years of experience do you have working with PeopleSoft?

• None/less than 2 years
• 2 to 3 years
• 4 to 5 years
• 6 years or more

• *

How many years of experience do you have working in higher education?

• None/less than 2 years
• 2 to 3 years
• 4 to 5 years
• 6 years or more

• *

What is your skill level with verbal and written communication? (Proficient is the highest skill level)

• No skill/basic
• Intermediate
• Advanced
• Proficient

Documents Needed To Apply
Required Documents

• Resume or CV
• Cover/Interest Letter

Optional Documents