Customer Service Support Representative
Sharp Electronics Corp.
Falls Church, VA
Expired: October 12, 2022
Applications are no longer accepted.
- Full-Time
Overview
The Customer Service representative (CSR) will be able to perform all of the duties of an Associate CSR, while in addition providing customer support for a wide variety of customer related issues; to include assistance with billing questions and demonstrating a comprehensive knowledge of customer service and other assorted customer inquiries to achieve total customer satisfaction.
Responsibilities- Responsible for the timely and accurate processing of supply orders and service call issues over the phone and through email communications.
- Supports SBS customers with product-related questions and concerns
- Responsible for customer service support issues including billing, order status and customer inquiries
- Applies general query skills to determine reason for call in order to route the problem to the appropriate party
- Learns intermediate knowledge of the current ERP system for processing of phone and email requests
- Daily interaction with various industry specific software
- Applies thorough details and pertinent call information to the field teams to ensure complete customer satisfaction
- Logs and returns all voice message calls daily; documenting all required information into database and owning the call to ensure thoroughness and timely resolution to reach customer satisfaction
- Works closely with all departments within the operations department and levels of management escalating problems and concerns when necassary
- Performs general customer service-related work in support of organizational goals and objectives and tactical operations
- Knowledge and understanding of Sharp products and services to provide support to others within the department when needed; in addition, when appropriate, be able to identify sales opportunities and generate sales leads with customers in an effort to increase sales and marketing potential within the branch.
- Other duties assigned
- High School Diploma or equivalent required
- 2-5 years of experience in a customer service environment; call center support experience preferred.
- Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)
- Exceptional verbal (especially telephonic) and written communication skills
- Excellent customer service skills including a customer focused attitude
- Excellent reading comprehension and mathematical skills
- Excellent organizational skills; effective time management skills which must include attention to detail
- Possess the ability to be self-starting and understand the need for achievement of tasks in pursuit of goal satisfaction
- Ability to prioritize job responsibilities in a dynamic fast paced environment
- Proficient data entry skills
Sharp Electronics Corporation is an equal opportunity employer minority/female/disabilit
#LI- SD1
Address
Sharp Electronics Corp.
Falls Church, VA
22042
USA
Industry
Business
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