Member Services Representative - Portuguese Speaking

 Nexeo HR has partnered with a great company in Pleasant Grove, UT! We're looking for Portuguese Speaking agents. If interested please call 801-855-9149 or email resumes to ibecker@nexeohr.com

Job Description:

Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types.

Job Responsibilities:

· Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service.

· Respond promptly with correct grammar and punctuation in verbal and written communications

· Use resources to answer questions and resolve concerns promptly and courteously

· Follow-up on customer services issues

· Capture customer feedback

· Identify and track/code contact types

· Attend necessary trainings

· Upsell and inform customers about promotions and products

· Help with special projects as needed

· Adhere to schedule and meet other department performance standards

· The physical demands described here are representative of those that must be met by an employee to    successfully perform the essential job functions of this job:

-This position operates in an office environment that may include exposure to stationary -positions and computer blue light for extended periods of time

-Ability to work under pressure, including during peak seasons

Job Qualifications:

· Excellent communication skills

· Strong typing and computer abilities

· Ability to type 60 words per minute, preferred

· Knowledge of proper grammar, punctuation, and impressive spelling

· Organized and detail-oriented

· Ability to follow instructions, policies, and procedures

· Works well with others

· Proactive while assisting others

·Ability to communicate effectively with others in a respectful and professional manner

·Ability to communicate by reading, writing, recording, receiving, and sending communications

· Previous customer service experience, preferred

· Desire to move up and grow with dōTERRA, preferred

We are currently accepting part-time applications for this position between the hours of 5 AM - 5 PM in the Portuguese language. The position is located in Pleasant Grove, Utah. We are only accepting applications of those who would be able to work here at our Pleasant Grove location, there are no long-distance positions available.