Job Summary:
Rippling is a company that provides a unified platform for HR, IT, and Finance, streamlining workforce systems. The Program Manager, Workplace Technology will oversee onsite technology operations in Rippling's NAMER offices, ensuring reliable systems for a hybrid workplace and managing vendor partnerships and budgets.
Responsibilities:
• Lead all onsite IT/AV operations for Rippling’s NAMER offices
• Ensure AV systems, cameras, and digital signage are fully functional and up to date
• Oversee Wi-Fi network maintenance, site surveys, and upgrades
• Partner with the Devices Product team to maintain peripheral inventory in Devices store and proactively manage device updates to prevent mass network outages
• Manage AV hardware such as Sonos systems and printers
• Provide IT/AV onsite support for live events in SF
• Define and maintain global standards for AV systems and network across all Rippling offices
• Build scalable processes and playbooks for IT/AV operations, opening new sites, and incident response
• Drive strategic initiatives that improve reliability and raise the bar on the in-office technology experience
• Identify gaps in current infrastructure and tooling and own the roadmap to close them
• Lead RFPs and contract negotiations for Global AV/IT vendors and hardware
• Manage ROM budgets, procurement approvals, and cost optimization
• Manage IT and AV vendor relationships, negotiate service agreements, and maintain adherence to SLAs
• Conduct site surveys and Provide IT/AV scope during design and construction
• Oversee vendor project timelines, installations, and commissioning prior to FDOB
• Partner with Real Estate on new office openings, expansions, and relocations
• Manage Zoom Room configurations
• Collaborate with the Physical Security team on Brivo integration and access control systems
• Maintain inventory and AV licenses, renewals, and compliance
• Partner with Workplace team to ensure seamless tech-enabled daily operations and events
• Work closely with Physical Security on camera systems, access management, and incident escalations
• Communicate planned outages, updates, and service changes to relevant office channels
• Serve as the primary escalation point for NAMER IT/AV issues
Qualifications:
Required:
• 5-7 years of experience in Workplace IT, AV operations, or Corporate IT infrastructure
• Proven experience managing vendors, budgets, and cross-functional tech projects
• Familiarity with Zoom, Access Control Systems, Google Workspace, and Slack
• Strong understanding of SaaS ecosystem integrations and automation frameworks
• Experience working in a high-growth, tech-focused, multi-site environment
• Exceptional communication and stakeholder management skills
Company:
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. Founded in 2016, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.