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60 Rippling Operations Manager Jobs Hiring Near You

Rippling

Customer Support Manager - Platform

Please be aware that all official communication will only be sent from @Rippling.com addresses. About the role The manager will lead a global team responsible for ensuring seamless operations, high ...

Rippling

Customer Support Manager - Core

$69K - $115K/yr

Please be aware that all official communication will only be sent from @Rippling.com addresses. About the role The manager will lead a global team responsible for ensuring seamless operations, high ...

Rippling

Senior Manager, IT Implementation

Austin, TX · On-site

$105K - $175K/yr

With Rippling, you can hire a new employee anywhere in the world and set up their payroll ... operational excellence and customer impact. They must also handle ambiguity, unstructured ...

Rippling

Global Expansion Associate

New York, NY · On-site

$68K - $113K/yr

... join Rippling's Global Payroll Operations team. We are rapidly expanding Rippling to serve the ... Manage and track key customer escalations and incidents, ensuring all necessary information is ...

Rippling

Manager, Technical Account Consulting

$110K - $170K/yr

With Rippling, you can hire a new employee anywhere in the world and set up their payroll ... Operational Process Design: Demonstrated ability to develop, implement, and continuously improve ...

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Rippling Jobs Information

What is it like to work at Rippling?

Rippling is a technology company that prioritizes innovation and customer satisfaction, fostering a culture of collaboration and continuous improvement. The company's team structure is designed to be agile and adaptable, with a focus on cross-functional collaboration and open communication, and its mission is to simplify HR and finance for businesses through its all-in-one platform. Working at Rippling may appeal to candidates who are passionate about technology and customer experience, and who are looking for a dynamic and fast-paced work environment that offers opportunities for growth and professional development.

Does Rippling pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get paid time off at Rippling?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between July 2025 and May 2026.

How easy is it to get time off at Rippling?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it to take sick days at Rippling?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Rippling feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Rippling get to take their breaks without interruption?

Most people get breaks without interruption.
92% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at Rippling?

Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Rippling recommend working with their team?

Most people recommend working with their team.
85% of people report that they would recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at Rippling?

Most people got enough training when they started.
85% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at Rippling?

Most people are given support to advance their career here.
In the last year, 70% of people report being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how Rippling is doing?

Most people feel well informed about how the company is doing.
92% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Rippling?
What are the most popular categories at Rippling?
Infographic showing various Operations Manager job openings at Rippling in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Temporary. Highlights an 75% Physical, and 25% Remote job distribution.
Customer Support Manager - Platform

Customer Support Manager - Platform

Rippling

Remote

Full-time

Posted 6 days ago

Rippling rating

8.7

Company rating: 8.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

39th of 188 rated software companies

Job description

About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the role
The manager will lead a global team responsible for ensuring seamless operations, high customer satisfaction, and timely resolution of queries. This role requires strong analytical, operational, and leadership skills to manage complex processes and drive continuous improvement in accuracy, efficiency, and customer experience. The manager will collaborate closely with Finance, Product, and Customer Success teams to ensure all touchpoints reflect transparency, compliance, and customer trust.
What you will do
  • Lead and manage the Support team to deliver high-quality customer support across multiple regions and time zones.
  • Oversee all customer interactions, including invoicing, payments, refunds, adjustments, and credit memos.
  • Design and implement scalable processes for issue resolution, SLA adherence, and escalation management.
  • Monitor and analyze KPIs such as ticket turnaround time and CSAT.
  • Collaborate with Finance, Engineering, and Product teams to identify and resolve recurring issues or process gaps.
  • Develop and maintain documentation, FAQs, and knowledge base articles to improve customer self-service.
  • Train and mentor team members to enhance domain knowledge and problem-solving capability.
  • Drive automation and system improvements to reduce manual interventions and improve accuracy.
  • Ensure compliance with internal controls, financial policies, and data security standards.

What you will need
  • You have 2-4 years of professional experience with direct People Management of a Support team within a fast paced environment preferably at a SaaS company
  • Excellent communication, leadership, and stakeholder management skills.
  • Experience hiring and managing a distributed team
  • Strong organizational skills and the ability to multitask while helping multiple customers/team members at the same time
  • A data-driven approach to developing, tracking, and optimizing performance metrics
  • Proficiency with data analysis tools (ex: Microsoft Excel, Google Sheets)
  • Creative problem solvers who enjoys removing blockers for customers in support of the team
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
  • Empathy, the ability to recognize where a customer is coming from, and identify how Rippling can help them

Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

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