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43 Rippling Customer Service Jobs Hiring Near You

Rippling

Customer Support Specialist, Business Unit

$22.19 - $23.49/hr

With Rippling, you can hire a new employee anywhere in the world and set up their payroll ... Resolve product or service issues by understanding the customer's issue, determining the cause of ...

Rippling

Implementation Consultant (IT)

$65K - $90K/yr

Project manage - Work with a variety of teams internally and externally to execute on each engagement and help customers understand and optimize their use of Rippling * Offer white-glove service ...

Rippling

Implementation Consultant (Platform & Data)

$65K - $90K/yr

Drive adoption - Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their workflows * Offer white-glove service - Ensure customers feel ...

Rippling

Technical Account Consultant (IT)

$65K - $90K/yr

Project manage - Work with a variety of teams internally and externally to execute on each engagement and help customers understand and optimize their use of Rippling * Offer white-glove service ...

Rippling

Customer Support Specialist, Contractor Hub

$22.19 - $23.49/hr

With Rippling, you can hire a new employee anywhere in the world and set up their payroll ... Our customers rely on us to navigate complex payment workflows, contractor onboarding, tax ...

Rippling

Servicing Associate

$21 - $35/hr

The Servicing Associate will be one of Rippling's first hires in pre-delinquency risk and loss mitigation, working directly with at-risk customers to resolve issues before they escalate into ...

Rippling

Servicing Manager

New York, NY · On-site +1

$105K - $175K/yr

With Rippling, you can hire a new employee anywhere in the world and set up their payroll ... This role requires someone who can operate at the intersection of customer experience and risk ...

Rippling

Workplace Coordinator

New York, NY · On-site

$27 - $44/hr

With Rippling, you can hire a new employee anywhere in the world and set up their payroll ... Strong customer service experience with excellent communication and problem-solving skills.

Rippling

Manager, Implementation (IT)

Seattle, WA · On-site +1

$99K - $158K/yr

About the role Rippling's Product Specialist team ensures customers see incredible business ... professional services, or technical client support teams in a fast-paced B2B SaaS environment ...

Rippling

Manager, Implementation (IT)

$99K - $158K/yr

About the role Rippling's Product Specialist team ensures customers see incredible business ... professional services, or technical client support teams in a fast-paced B2B SaaS environment ...

Rippling

Implementation Specialist, Platform

$56K - $89K/yr

About the role Rippling's Professional Services team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform- including custom ...

Rippling

Account Executive, Private Equity

New York, NY · On-site

... Rippling, our customers, and the broader PE ecosystem. This is a critical role that requires a deep ... master service agreements. * Track, manage, and forecast PE-influenced and sourced revenue in ...

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Rippling Jobs Information

What is it like to work at Rippling?

Rippling is a technology company that prioritizes innovation and customer satisfaction, fostering a culture of collaboration and continuous improvement. The company's team structure is designed to be agile and adaptable, with a focus on cross-functional collaboration and open communication, and its mission is to simplify HR and finance for businesses through its all-in-one platform. Working at Rippling may appeal to candidates who are passionate about technology and customer experience, and who are looking for a dynamic and fast-paced work environment that offers opportunities for growth and professional development.

What makes Rippling an attractive place to work?

Rippling is a rapidly growing fintech company that offers a comprehensive HR platform, positioning itself as a leader in the industry with a focus on simplifying HR and payroll processes for businesses. The company's workplace is characterized by a culture of innovation, collaboration, and stability, with opportunities for employees to work on complex problems and contribute to the development of cutting-edge technology. Joining Rippling can provide professionals with a chance to make a meaningful impact, drive growth, and develop their skills in a dynamic and forward-thinking environment.

Do workers at Rippling get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Does Rippling pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

At Rippling, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
90% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Rippling affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between May 2025 and July 2026.

Do people get paid time off at Rippling?

Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 12 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers at Rippling worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2025.

Do Rippling workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
80% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to get time off at Rippling?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

Do Rippling managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2025.

Do jobs at Rippling spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to take sick days at Rippling?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Rippling feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Rippling get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.

Is it stressful to work at Rippling?

Most people feel stressed out here.
80% of people say they often feel stressed out at work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Rippling enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Rippling recommend working with their team?

Most people recommend working with their team.
73% of people report that they would recommend working with their immediate team to a friend.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get enough training when they start at Rippling?

Most people got enough training when they started.
87% of people report they got enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get support to advance at Rippling?

Most people are given support to advance their career here.
In the last year, 75% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people think Rippling’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
73% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and July 2026.

Do workers feel well informed about how Rippling is doing?

Most people feel well informed about how the company is doing.
93% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.

What are the most popular job types at Rippling?

    What are the most popular jobs at Rippling?

    What are the most popular categories at Rippling?

    Infographic showing various Customer Service job openings at Rippling in the United States as of August 2026, with employment types broken down into 96% Full Time, 2% Temporary, and 2% Contract. Highlights an 61% Physical, and 39% Remote job distribution.

    Customer Support Specialist, Business Unit

    Rippling

    Remote

    $22.19 - $23.49/hr

    Full-time

    Re-posted 22 days ago

    Rippling rating

    8.9

    Company rating: 8.9 out of 10

    Based on 15 frontline employees who took The Breakroom Quiz

    39th of 244 rated software companies

    Job description

    About Rippling
    Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
    Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.
    Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes.
    We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
    About the team
    The Business Unit at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our Scheduling and Attendance product. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.
    Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.
    At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.
    What you will do
    • Become a product expert - Develop and maintain a deep understanding of scheduling and time attendance products, supporting shift-based workplaces. Provide accurate information and assistance to both customers and colleagues
    • Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
    • Provide personalized and professional support by responding promptly to external customers via chat, email, and video conferencing to resolve basic to complex inquiries.
    • Resolve product or service issues by understanding the customer's issue, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
    • Proactively communicate and collaborate via Slack and other company channels, with our distributed team to provide consistent and reliable support.
    • Respond to customer reviews on various App Review platforms.
    • Successfully utilize resources available to assist customers, including Confluence, Jira, Salesforce, HubSpot, Slack, Help Center, etc, and properly document details from interactions.
    • Assist internal customers and peers with product and process questions via Slack.
    • Troubleshoot and report new or possible product defects in collaboration with Senior Support Specialists.
    • Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
    • Exercise sound judgement in ambiguous situations with limited information.
    • Bring energy, optimism, and professionalism to internal and external customer interactions.
    • Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

    What you will have
    • Bachelor's degree
    • 1-4 years of customer support experience in a SaaS business
    • Demonstrated experience in problem-solving, troubleshooting a SaaS product, with attention to detail.
    • Curiosity, resourcefulness, and dependability - getting joy from going above and beyond to make customers successful.
    • Time management skills and ability to prioritize
    • Excellent communication skills, both written and verbal (in English)
    • The ability to work remotely between the hours of 7:00AM-7:00 PM CST
    • Able to reliably work scheduled shifts including some weekends and holidays.

    Additional Information
    Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.
    Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
    This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
    Base Pay:
    $22.19-$23.49

    What Rippling employees say

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