Pure Storage
Pure Storage

33 Pure Storage Technical Support Engineer Jobs Hiring Near You

Pure Storage is a company reshaping the data storage industry. The Senior Release Manager will lead ... technical readiness. • Collate release scope, dependencies, and schedules across multiple ...

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Pure Storage Jobs Information

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What is it like to work at Pure Storage?

Pure Storage is a company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and fast-paced work environment. The company's structure is organized into various teams, including engineering, sales, and customer success, with a focus on delivering high-quality products and services that meet the evolving needs of its customers. Working at Pure Storage may appeal to individuals who are passionate about technology, enjoy solving complex problems, and are motivated by the opportunity to contribute to the growth and success of a leading data storage company.
Infographic showing various Technical Support Engineer job openings at Pure Storage in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 86% Physical, and 14% Remote job distribution.
Senior Pre-Sales Systems Engineer, Everpure Protect

Senior Pre-Sales Systems Engineer, Everpure Protect

Pure Storage

Remote

Full-time

Posted 7 days ago


Job description

Job Summary:
Pure Storage is reshaping the data storage industry and is looking for a Senior Pre-Sales Systems Engineer for their Everpure division. This role involves understanding customer challenges, crafting tailored technical solutions, and collaborating with the sales team to drive revenue growth and enhance customer experiences.
Responsibilities:
• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
• Delight customers and teammates with your technical leadership and domain expertise in Disaster Recovery and Cyber Resilience, storage products, and competitive offerings in the DR and Cyber Resilience product spaces
• Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes
• Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
• Take control of evaluations, benchmarks and system configurations
• Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
• Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
• Move with market trends and competitive landscape to promote thought leadership within our organization
• Lead by example living the Everpure Values: Persistence, Creativity, Teamwork, Ownership and Customer-first
Qualifications:
Required:
• Pre-sales experience is required
• 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise software, SaaS, storage, or cloud to enterprise accounts preferred
• Deep understanding of the architecture, design and implementation of multi-tiered Cyber Resilience and Disaster Recovery solutions
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Working knowledge of applications relevant for DR/Cyber Recovery including Active Directory, DNS, Layer 2/3 networking
• Working knowledge of VMware (vCenter, ESX, virtualized storage and networking)
• Working knowledge of AWS (EC2, EBS), Azure, GCP, containers, k8s and microservices architectures a plus
• Strong focus on understanding how to speed up PoCs to move pipeline opportunities from validation to late-stage/deal close
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
• Excellent verbal and written interpersonal skills
Preferred:
• Experience supporting the sales of enterprise software, SaaS, storage, or cloud to enterprise accounts preferred
Company:
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers. Founded in 2009, the company is headquartered in Santa Clara, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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About Pure Storage

Sourced by ZipRecruiter

Pure Storage, founded in 2009, is a technology company headquartered in Mountain View, CA, United States. They operate within the growing industry of data storage solutions and have made a name for themselves in developing all-flash storage hardware and software products. With their focus on delivering an effortless, efficient, and evergreen data platform, Pure Storage has managed to sustainably modernize storage through its Pure Storage FlashArray//m systems and other data-centric architectures that defy the limitations of traditional storage solutions. The company's mission is to enable businesses to improve their performance, gain a competitive advantage, and reduce their operational costs. One of their most notable achievements has been recognized as a leader in the 2019 Gartner Magic Quadrant for Solid-State Arrays for the sixth consecutive year.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Mountain View, CA, US

Year founded

2009

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