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50 Pure Storage Desktop Support Jobs Hiring Near You

Pure Storage

DC Devops Engineer

Dallas, TX · On-site

$52.25 - $71.50/hr

Pure Storage is fundamentally reshaping the data storage industry and is seeking a Data Center ... provide post hardware repair support and ensure hardware is validated and returned to the ...

Pure Storage

IAM Operations Engineer

Santa Clara, CA · On-site

Pure Storage is fundamentally reshaping the data storage industry and is seeking an experienced IAM ... Required : • 5+ years of experience supporting enterprise IAM platforms (Okta, PAM solutions, IGA ...

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All JobsPure Storage Desktop Support Jobs

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What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is it like to work at Pure Storage?

Pure Storage is a company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and fast-paced work environment. The company's structure is organized into various teams, including engineering, sales, and customer success, with a focus on delivering high-quality products and services that meet the evolving needs of its customers. Working at Pure Storage may appeal to individuals who are passionate about technology, enjoy solving complex problems, and are motivated by the opportunity to contribute to the growth and success of a leading data storage company.
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Infographic showing various Desktop Support job openings at Pure Storage in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 86% Physical, and 14% Remote job distribution.
Deginated Services Engineer, FlashBlade (Shift: Friday through Sunday, 7:00 PM to 8:00 AM EST)

Deginated Services Engineer, FlashBlade (Shift: Friday through Sunday, 7:00 PM to 8:00 AM EST)

Pure Storage

Lehi, UT • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Pure Storage is fundamentally reshaping the data storage industry and is seeking a Designated Support Engineer to serve as the technical anchor for strategic accounts. This role involves ensuring mission-critical infrastructure thrives on the Everpure Platform, providing technical troubleshooting, and fostering customer success through collaboration with engineering and account teams.
Responsibilities:
• Drive Account Health and Stability: Act as the primary technical point of contact for named accounts, proactively identifying potential system risks and providing tailored architectural guidance to ensure long-term uptime.
• Orchestrate Complex Resolution: Lead the end-to-end troubleshooting of high-impact cases involving hardware, software, and environmental variables, ensuring a rapid return to service while maintaining professional, concise executive communications.
• Champion the Customer Voice: Represent customer needs in internal engineering reviews and lead high-stakes "hot" escalation calls, translating technical challenges into actionable product improvements.
• Scale Collective Intelligence: Mentor junior engineers through structured coaching and contribute high-quality technical documentation (FAQs/KBs) to the global Support knowledge base.
• Manage Critical Escalations: Own the lifecycle of support tickets from intake to resolution, maintaining accountability for KPIs related to response times and customer satisfaction.
Qualifications:
Required:
• Demonstrated expertise in diagnosing and resolving complex issues within multi-platform environments, including deep knowledge of operating systems (Linux, Windows, VMware) and Storage Area Networks (SAN).
• Proficient in troubleshooting Fibre Channel, Ethernet, IP, and iSCSI protocols, with a strong understanding of enterprise server components (CPU, Chipset, Memory) and Hypervisors.
• Exceptional ability to translate technical jargon into business-impact language for executive leadership while building trust-based relationships with technical stakeholders.
• Proven capability to manage multiple high-priority projects and support cases simultaneously, with the flexibility to support weekend, holiday, or on-call rotations as needed.
Company:
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers. Founded in 2009, the company is headquartered in Santa Clara, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
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About Pure Storage

Sourced by ZipRecruiter

Pure Storage, founded in 2009, is a technology company headquartered in Mountain View, CA, United States. They operate within the growing industry of data storage solutions and have made a name for themselves in developing all-flash storage hardware and software products. With their focus on delivering an effortless, efficient, and evergreen data platform, Pure Storage has managed to sustainably modernize storage through its Pure Storage FlashArray//m systems and other data-centric architectures that defy the limitations of traditional storage solutions. The company's mission is to enable businesses to improve their performance, gain a competitive advantage, and reduce their operational costs. One of their most notable achievements has been recognized as a leader in the 2019 Gartner Magic Quadrant for Solid-State Arrays for the sixth consecutive year.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Mountain View, CA, US

Year founded

2009

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