Job Summary:
Pure Storage is reshaping the data storage industry and is looking for a Senior Program Manager to join their team. In this role, you will be the operational heartbeat of the Customer Experience organization, driving strategic initiatives and ensuring alignment across global teams to deliver excellence.
Responsibilities:
• Orchestrate Global CX Engagement: Lead the end-to-end strategy, content, and execution for marquee organizational programs—including All Hands, leadership forums, and recognition initiatives—ensuring total alignment with enterprise business priorities.
• Operationalize Voice of the Field Insights: Synthesize complex feedback from CSAT and NPS programs into clear, actionable data trends, driving cross-functional accountability and tracking corrective actions to optimize the frontline experience.
• Drive Strategic Change Communications: Author and manage high-impact internal communication streams, translating complex corporate updates into transparent, motivating narratives that align global teams around shared goals.
• Scale the CX Knowledge Ecosystem: Project-manage critical operational efficiency workflows and spearhead the continuous modernization of the CX HUB, establishing it as the definitive, friction-free digital source of truth for global teams.
Qualifications:
Required:
• 10+ years project/program management experience working in a global, external customer-facing environment.
• Proven experience leading complex, customer-facing technology or professional services projects for large enterprises, ideally in storage, cloud infrastructure, or data-center modernization (including migration programs).
• PMP Certification required
• Proven expertise leading large-scale program management and internal communication initiatives, with a demonstrated ability to align multiple diverse groups around a single objective.
• Exceptional business writing and relationship-building skills, with a knack for navigating organizational change and translating corporate priorities into clear, engaging team actions.
• Strong proficiency in data analysis, particularly within customer-satisfaction focused environments, with the ability to turn qualitative field feedback into structured operational plans.
• Superior organizational skills with specialized experience building and maintaining collaborative project repositories and online document ecosystems (such as Google Docs) to drive transparency.
Preferred:
• Federal experience is preferred.
Company:
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers. Founded in 2009, the company is headquartered in Santa Clara, USA, with a team of 5001-10000 employees. The company is currently Late Stage.