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33 Pure Storage Technical Support Engineer Jobs Hiring Near You

Pure Storage

IAM Operations Engineer

Santa Clara, CA · On-site

Pure Storage is fundamentally reshaping the data storage industry and is seeking an experienced IAM ... technical support and serve as an escalation point for IAM-related issues. • Own the lifecycle ...

Pure Storage

Security Operations Engineer

Lehi, UT · On-site

Pure Storage is fundamentally reshaping the data storage industry and is seeking a Security ... Serve as the technical authority who can pivot from deep-packet inspection troubleshooting to ...

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What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What is it like to work at Pure Storage?

Pure Storage is a company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and fast-paced work environment. The company's structure is organized into various teams, including engineering, sales, and customer success, with a focus on delivering high-quality products and services that meet the evolving needs of its customers. Working at Pure Storage may appeal to individuals who are passionate about technology, enjoy solving complex problems, and are motivated by the opportunity to contribute to the growth and success of a leading data storage company.
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Infographic showing various Technical Support Engineer job openings at Pure Storage in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 86% Physical, and 14% Remote job distribution.
Senior Technical Marketing Engineer, AI

Senior Technical Marketing Engineer, AI

Pure Storage

Raleigh, NC • On-site

Full-time

PTO

Posted 20 days ago

Job description

Job Summary:
Pure Storage is reshaping the data storage industry with innovative technology. The Senior Technical Marketing Engineer for AI will lead the development of technical content strategies that communicate the value of AI solutions to technical leaders and the infrastructure community.
Responsibilities:
• Architect the AI Technical Content Roadmap: Design and execute high-impact technical assets—including deep-dive blogs, interactive digital experiences, and live webcasts—that demonstrate how the Everpure Platform accelerates AI/ML workloads and RAG architectures.
• Pioneer AI Integration Showcases: Own the evangelism of AI capabilities, including Model Context Protocol (MCP) servers, by building demonstrations that show how AI agents securely interact with the Everpure Unified Data Plane.
• Orchestrate the Technical Bill of Materials (BOM): Lead the creation of a high-fidelity "AI toolkit," ensuring Field Sales and Partners have the reference architectures and deployment guides necessary to win in the market.
• Drive Digital Technical Experiences: Execute the strategy for digital showcases on everpure.com, specifically building Pure360 demonstrations and TestDrive environments to allow customers to interact with our virtual sandbox.
• Translate Feature Logic into Market Value: Act as the primary technical liaison between Product Management and Marketing to turn complex features—like DirectFlash efficiency or Evergreen//One for AI—into selling points for infrastructure architects.
• In-Office Collaboration: We are primarily an in-office environment and therefore, you will be expected to work from the office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.
Qualifications:
Required:
• Expertise in the AI Lifecycle: Deep technical knowledge of storage and infrastructure combined with a functional understanding of the AI pipeline, including training, fine-tuning, and inference.
• Technical Content Mastery: Proven ability to translate complex engineering concepts into simple, differentiated narratives for technical decision-makers across written, video, and presentation formats.
• Cloud-Native & Data Pipeline Fluency: Proficiency in Kubernetes and containers, specifically how Portworx by Everpure manages data for stateful AI applications, and how to solve 'Data Preparation Bottlenecks' with high-throughput storage.
• Hands-on Technical Proficiency: Direct experience with RAG (Retrieval-Augmented Generation), Vector Databases (such as Milvus or Pinecone), and infrastructure protocols including S3 object storage and high-performance networking.
• Collaborative Leadership: Ability to align outcomes across Product, Engineering, and Sales teams to ensure a unified AI story across the entire Everpure portfolio.
Company:
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers. Founded in 2009, the company is headquartered in Santa Clara, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
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About Pure Storage

Sourced by ZipRecruiter

Pure Storage, founded in 2009, is a technology company headquartered in Mountain View, CA, United States. They operate within the growing industry of data storage solutions and have made a name for themselves in developing all-flash storage hardware and software products. With their focus on delivering an effortless, efficient, and evergreen data platform, Pure Storage has managed to sustainably modernize storage through its Pure Storage FlashArray//m systems and other data-centric architectures that defy the limitations of traditional storage solutions. The company's mission is to enable businesses to improve their performance, gain a competitive advantage, and reduce their operational costs. One of their most notable achievements has been recognized as a leader in the 2019 Gartner Magic Quadrant for Solid-State Arrays for the sixth consecutive year.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Mountain View, CA, US

Year founded

2009

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