Own the most complex customer issues across NICE CXone and adjacent technologies * Lead critical ... Proven success managing large, complex enterprise customer relationships * Deep expertise ...
60 Nice It Manager Jobs Hiring Near You
Own the most complex customer issues across NICE CXone and adjacent technologies * Lead critical ... Proven success managing large, complex enterprise customer relationships * Deep expertise ...
Senior Technical Account Manager
OR ยท On-site +1
... with NiCE. How will you make an impact? Customer Success & Strategic Leadership * Serve as the ... Maintain expertise in contact center technologies, cloud platforms, telecommunications, networking ...
Senior Technical Account Manager
OR ยท On-site +1
... with NiCE. How will you make an impact? Customer Success & Strategic Leadership * Serve as the ... Maintain expertise in contact center technologies, cloud platforms, telecommunications, networking ...
Senior Director, AI Transformation
OR ยท On-site +1
This role owns NICE's AI adoption agenda internally - from identifying and prioritizing use cases ... Where the CIO owns the infrastructure and technical approach / build, this role owns the business ...
Senior Director, AI Transformation
OR ยท On-site +1
This role owns NICE's AI adoption agenda internally - from identifying and prioritizing use cases ... Where the CIO owns the infrastructure and technical approach / build, this role owns the business ...
Required Experience & Skills * 3-5+ years of technology sales and/or sales engineering experience ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Required Experience & Skills * 3-5+ years of technology sales and/or sales engineering experience ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Strong understanding of AI technology & its applications * Superior relationship and client ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Strong understanding of AI technology & its applications * Superior relationship and client ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
... technology solutions. * Strong understanding of CCaaS, analytics, Quality and modern / AI CX ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
... technology solutions. * Strong understanding of CCaaS, analytics, Quality and modern / AI CX ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Lead Business Consultant
Atlanta, GA ยท On-site
... technology, thereby improving ROI as well as profit for NiCE Actimize * Work with product, sales ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Lead Business Consultant
Atlanta, GA ยท On-site
... technology, thereby improving ROI as well as profit for NiCE Actimize * Work with product, sales ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Strong understanding of AI technology & its applications * Superior relationship and client ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Strong understanding of AI technology & its applications * Superior relationship and client ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
AI Transformation Strategist
OR ยท On-site +1
A NiCE AI Transformation Strategist sits at the intersection of enterprise strategy and hands-on AI ... Design and execute change management programs focused on people, process, technology, and ...
AI Transformation Strategist
OR ยท On-site +1
A NiCE AI Transformation Strategist sits at the intersection of enterprise strategy and hands-on AI ... Design and execute change management programs focused on people, process, technology, and ...
... emerging technologies such as AI to identify insights and recommend solutions. You will work ... NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
... emerging technologies such as AI to identify insights and recommend solutions. You will work ... NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Transformation Consultant
OR ยท On-site +1
... NiCE CXone, mapping routing logic, agent states, reporting, and terminology * Design and execute change management programs focused on people, process, technology, and organizational structure at ...
Transformation Consultant
OR ยท On-site +1
... NiCE CXone, mapping routing logic, agent states, reporting, and terminology * Design and execute change management programs focused on people, process, technology, and organizational structure at ...
Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI) * Hunter mentality ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI) * Hunter mentality ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, or similar platforms * Technical Account Management (TAM) experience * Contact center technologies including ACD, IVR, omnichannel ...
NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, or similar platforms * Technical Account Management (TAM) experience * Contact center technologies including ACD, IVR, omnichannel ...
VP, Customer Success
$141K - $181K/yr
Process Improvement: Identify and implement scalable frameworks, processes, and technology ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
VP, Customer Success
$141K - $181K/yr
Process Improvement: Identify and implement scalable frameworks, processes, and technology ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Software Engineer - Java, Angular, AWS
Sandy, UT ยท Hybrid
$49.25 - $67.50/hr
... NiCE CXone platform-the experience customers rely on to manage employees, teams, tenant ... You'll work across the stack, leveraging Java, Angular, AWS, and cloud-native technologies to ...
Software Engineer - Java, Angular, AWS
Sandy, UT ยท Hybrid
$49.25 - $67.50/hr
... NiCE CXone platform-the experience customers rely on to manage employees, teams, tenant ... You'll work across the stack, leveraging Java, Angular, AWS, and cloud-native technologies to ...
Solutions Architect
$64.50 - $85/hr
Demonstrate ability to manage client relationships at the Executive and Front Line Management level * Consult NICE capabilities, available technologies, and solutions * Assist internal training ...
Solutions Architect
$64.50 - $85/hr
Demonstrate ability to manage client relationships at the Executive and Front Line Management level * Consult NICE capabilities, available technologies, and solutions * Assist internal training ...
AI Transformation Strategist
$124K - $160K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Design and execute change management programs focused on people, process, technology, and ...
AI Transformation Strategist
$124K - $160K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Design and execute change management programs focused on people, process, technology, and ...
Partner Value Solution Engineer
OR ยท On-site +1
Ensure NiCE technology reliably delivers business value for customers * Manage integration patterns across partner solutions * Assess and communicate release impact to partners * Assist in escalation ...
Partner Value Solution Engineer
OR ยท On-site +1
Ensure NiCE technology reliably delivers business value for customers * Manage integration patterns across partner solutions * Assess and communicate release impact to partners * Assist in escalation ...
Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI) * Hunter mentality ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI) * Hunter mentality ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
High level of integrity and discretion, handling confidential information. * Efficient and logical ... Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology ...
High level of integrity and discretion, handling confidential information. * Efficient and logical ... Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology ...
NICE Jobs Information
What other companies are hiring for It Manager jobs?
What are the most popular jobs at Nice?
What are the most popular categories at Nice?
Job description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
Principal AI-Driven Enterprise Support Engineer
Location: Seattle or Hybrid Preferred https://www.nice.com/company/global-locations (Remote Considered)
Help Define the Future of AI-Augmented Enterprise Support
We're searching for a rare type of technical leader.
Someone who can walk into a customer escalation, quickly understand the business impact, navigate complex technical architectures, coordinate engineering resources, and earn executive trust-all while leveraging AI to operate at a level that wasn't possible just a few years ago.
At NICE, we're building a new model for enterprise support.
Our vision combines advanced AI capabilities, deep technical expertise, and strategic customer ownership. We believe the future belongs to engineers who know how to leverage AI-not replace human judgment with it.
As a Principal AI-Driven Enterprise Support Engineer, you'll be one of the architects of that future.
Why This Opportunity Is Unique
This role sits at the intersection of:
You'll engage directly with Fortune 500 customers, influence product direction, help shape support strategy, and establish standards for how AI and human expertise work together to deliver exceptional customer outcomes.
You'll have a seat at the table, not just a ticket queue.
What You'll Own
Strategic Enterprise Account Leadership
Required Experience
You may currently be a:
What matters most is your ability to combine technical leadership, customer ownership, and AI-enabled execution.
Why Join NICE Now
You'll work with globally recognized brands, influence a strategic company initiative, and help create a role category many organizations haven't yet imagined.
This isn't simply a principal support position.
It's an opportunity to shape how enterprise software companies support customers in the AI era.
The playbook doesn't exist yet.
You'll help write it.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Principal AI-Driven Enterprise Support Engineer
Location: Seattle or Hybrid Preferred https://www.nice.com/company/global-locations (Remote Considered)
Help Define the Future of AI-Augmented Enterprise Support
We're searching for a rare type of technical leader.
Someone who can walk into a customer escalation, quickly understand the business impact, navigate complex technical architectures, coordinate engineering resources, and earn executive trust-all while leveraging AI to operate at a level that wasn't possible just a few years ago.
At NICE, we're building a new model for enterprise support.
Our vision combines advanced AI capabilities, deep technical expertise, and strategic customer ownership. We believe the future belongs to engineers who know how to leverage AI-not replace human judgment with it.
As a Principal AI-Driven Enterprise Support Engineer, you'll be one of the architects of that future.
Why This Opportunity Is Unique
This role sits at the intersection of:
- Enterprise Support Engineering
- Technical Account Management
- Customer Advocacy
- AI-Augmented Operations
You'll engage directly with Fortune 500 customers, influence product direction, help shape support strategy, and establish standards for how AI and human expertise work together to deliver exceptional customer outcomes.
You'll have a seat at the table, not just a ticket queue.
What You'll Own
Strategic Enterprise Account Leadership
- Serve as a trusted advisor for a portfolio of high-value enterprise customers
- Build executive and senior technical stakeholder relationships
- Lead strategic support initiatives and account health reviews
- Identify operational risks and proactively drive remediation plans
- Influence customer adoption, retention, and long-term success
- Own the most complex customer issues across NICE CXone and adjacent technologies
- Lead critical escalations involving integrations, telephony, routing, analytics, APIs, and platform infrastructure
- Serve as the technical quarterback across Product, Engineering, Support, and Services organizations
- Drive root-cause analysis and long-term resolution strategies
- Leverage AI-driven insights to scale impact across a broad portfolio
- Evaluate the effectiveness of support-related AI capabilities
- Provide direct feedback influencing future AI solutions
- Establish best practices for AI-assisted support operations
- Help define frameworks that other engineers will follow
- Mentor senior engineers and emerging technical leaders
- Drive improvements to support processes and customer engagement models
- Influence support strategy at an organizational level
- Partner with executives and product leadership on customer-driven priorities
Required Experience
- 10+ years supporting enterprise SaaS, cloud, or CCaaS technologies
- Proven success managing large, complex enterprise customer relationships
- Deep expertise troubleshooting sophisticated technical environments
- Experience leading high-severity customer escalations
- Strong executive presence and customer-facing communication skills
- Ability to influence across multiple organizations without direct authority
- NICE CXone, Genesys, Cisco, Amazon Connect, Five9, or comparable enterprise contact center platforms
- Technical Account Manager, Principal Support Engineer, Customer Architect, or Solutions Architect background
- Expertise in APIs, integrations, telephony, routing, analytics, cloud infrastructure, and enterprise applications
- Experience supporting Fortune 500 organizations
- Demonstrated use of AI-enabled workflows to improve operational outcomes
You may currently be a:
- Principal Support Engineer
- Senior Technical Account Manager
- Customer Success Architect
- Enterprise Solutions Engineer
- Escalation Manager
- Contact Center Solutions Expert
What matters most is your ability to combine technical leadership, customer ownership, and AI-enabled execution.
Why Join NICE Now
You'll work with globally recognized brands, influence a strategic company initiative, and help create a role category many organizations haven't yet imagined.
This isn't simply a principal support position.
It's an opportunity to shape how enterprise software companies support customers in the AI era.
The playbook doesn't exist yet.
You'll help write it.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.