Senior Implementation Engineer
OR · On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions ... client information management standards and evaluation of technology trends. * Contribute to ...
60 Nice It Manager Jobs Hiring Near You
Senior Implementation Engineer
OR · On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions ... client information management standards and evaluation of technology trends. * Contribute to ...
Implementation Engineer
OR · On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions ... client information management standards and evaluation of technology trends. * Contribute to ...
Implementation Engineer
OR · On-site +1
This position is responsible for consultative performance in all areas related to NiCE solutions ... client information management standards and evaluation of technology trends. * Contribute to ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... in B2B technology * Demonstrated success improving and scaling an existing program-not just ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... in B2B technology * Demonstrated success improving and scaling an existing program-not just ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Maintain expertise in contact center technologies, cloud platforms, telecommunications, networking ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Maintain expertise in contact center technologies, cloud platforms, telecommunications, networking ...
Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional ... Experience in Actimize , Financial Crime, AML, Fraud, Compliance, or Banking technology * Exposure ...
Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional ... Experience in Actimize , Financial Crime, AML, Fraud, Compliance, or Banking technology * Exposure ...
Skilled at managing multiple priorities and deliverables across concurrent client engagements Nice to Have * Bachelor's degree in a related technology field; MBA preferred * Experience with NiCE ...
Skilled at managing multiple priorities and deliverables across concurrent client engagements Nice to Have * Bachelor's degree in a related technology field; MBA preferred * Experience with NiCE ...
AI Solution Strategist
$124K - $160K/yr
Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
AI Solution Strategist
$124K - $160K/yr
Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
VRS contains services such as Consulting Services, Managed Services and Advanced Services. The NICE ... Understanding current technologies and IT related infrastructure and business challenges
VRS contains services such as Consulting Services, Managed Services and Advanced Services. The NICE ... Understanding current technologies and IT related infrastructure and business challenges
Sales Engineer, Cognigy
OR · On-site +1
Skilled at managing multiple priorities and deliverables across concurrent client engagements Nice to Have * Bachelor's degree in a related technology field; MBA preferred * Experience with NiCE ...
Sales Engineer, Cognigy
OR · On-site +1
Skilled at managing multiple priorities and deliverables across concurrent client engagements Nice to Have * Bachelor's degree in a related technology field; MBA preferred * Experience with NiCE ...
AI Lead Software Engineer
Seattle, WA · On-site
Lead Software Engineer (Data technologies) Location: Sandy, UT or Atlanta Georgia or Bay Area , CA ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
AI Lead Software Engineer
Seattle, WA · On-site
Lead Software Engineer (Data technologies) Location: Sandy, UT or Atlanta Georgia or Bay Area , CA ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Senior Customer Service Engineer
OR · On-site +1
$19.25 - $26.50/hr
Partner with internal teams-including Technical Support, Professional Services, Product Management ... Develop and maintain in-depth knowledge of NiCE products and the technologies utilized by assigned ...
Senior Customer Service Engineer
OR · On-site +1
$19.25 - $26.50/hr
Partner with internal teams-including Technical Support, Professional Services, Product Management ... Develop and maintain in-depth knowledge of NiCE products and the technologies utilized by assigned ...
Services Sales Executive
OR · On-site +1
VRS contains services such as Consulting Services, Managed Services and Advanced Services. The NICE ... Understanding current technologies and IT related infrastructure and business challenges
Services Sales Executive
OR · On-site +1
VRS contains services such as Consulting Services, Managed Services and Advanced Services. The NICE ... Understanding current technologies and IT related infrastructure and business challenges
Lead Business Consultant, VRS, CX
OR · On-site +1
As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of ... Own and manage senior stakeholder relationship and ensure his/her active participation and ...
Lead Business Consultant, VRS, CX
OR · On-site +1
As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of ... Own and manage senior stakeholder relationship and ensure his/her active participation and ...
Continuously track market trends, competitive positioning, and emerging technologies across AI ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Continuously track market trends, competitive positioning, and emerging technologies across AI ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Manager, Customer Service
Richardson, TX · On-site +1
$214K - $321K/yr
Identify emerging CX technologies and drive the adoption of modern tools and AI capabilities ... Master's degree or foreign equivalent in Information Systems, Computer Science, or related field ...
Manager, Customer Service
Richardson, TX · On-site +1
$214K - $321K/yr
Identify emerging CX technologies and drive the adoption of modern tools and AI capabilities ... Master's degree or foreign equivalent in Information Systems, Computer Science, or related field ...
Required Experience & Skills * 3-5+ years of technology sales and/or sales engineering experience ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Required Experience & Skills * 3-5+ years of technology sales and/or sales engineering experience ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... emerging technologies such as AI to identify insights and recommend solutions. You will work ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... emerging technologies such as AI to identify insights and recommend solutions. You will work ...
Proven track record of driving revenue through strategic technology partnerships or alliances ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Proven track record of driving revenue through strategic technology partnerships or alliances ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Senior Commercial Counsel
Atlanta, GA · On-site
$134K - $182K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Structure, negotiate, and manage sophisticated commercial and technology transactions across sales ...
Senior Commercial Counsel
Atlanta, GA · On-site
$134K - $182K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Structure, negotiate, and manage sophisticated commercial and technology transactions across sales ...
As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of ... Own and manage senior stakeholder relationship and ensure his/her active participation and ...
As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of ... Own and manage senior stakeholder relationship and ensure his/her active participation and ...
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Job description
TheSenior Implementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others.
This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NiCE products based on best practices and customer requirements, coordinating inter-departmental activities within NiCE, tracking time and status within NiCE systems, and other tasks related to the success of his or her engagement.
The Senior Implementation Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff.
This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.
As a Senior Implementation Engineer, a Typical Day Might Include the Following:
TECHNICAL
- Provide Senior-level technical configuration and, in some cases, programming as required.
- Provide process, data and object modeling in a variety of application and database environments.
- Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.
- Provide technical architecture leadership, analysis, design, development, and enhancement.
- Maintain Senior-level expertise and currency in industry leading contact center technologies.
PROJECT
- Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.
- Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
BUSINESS
- Present a professional image in conduct, attitude and attire.
- Assist with the development of client information management standards and evaluation of technology trends.
- Contribute to business area assessment, user needs analysis and business systems design.
SUPERVISORY
- Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.
To Land This Gig You'll Need:
- BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required.
- MBA preferred.
- 5+ years of professional experience beyond education requirements above.
- Type of experience varies depending on Professional Service Engineers specialization:
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
- Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
- Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
- Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases.
- Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
Bonus Experience:
- Prior consulting experience.