Healthcare Assistant Operations

Position: Assistant Operations
Pay: $17.00
Contract: 06/08/2020 - possible to go permanent based on performance and attendance.
Location: Tualatin, OR USA 97062
Hours: Monday-Friday 8:30-5:00

The daily tasks will include, but not be limited to: learning and managing our internal software (which includes virtual drug inventory management), setting up client configurations within system (data entry), providing email/verbal customer service to our clients (both Hospitals and Pharmacies), and tacking operational issues and tasks in a separate ticketing system.

Duties
• Understands and performs CPS periodic tasks accurately and reliably:
o Learns and becomes expert in Wellpartner’s CPS software
o Completes client configurations in CPS software including contacts, accounts, and agreements
o Tracks operational issues and tasks via a ticketing system to stay organized and complete assignments in a timely manner.
o Demonstrates judgment by escalating CPS operational issues as appropriate in support of business and client objectives.

• Performs CPS Operations Service Tasks repeatedly and consistently:
o Coordinates with account managers and finance team to manage and integrate the implementation of new accounts/programs.
o Reviews and performs program change requests for completeness and accuracy.
o Participates in weekly operations team meetings with management and staff to provide updates on operations activities, potential problems, and Covered Entity and Contract Pharmacy performance.

Experience:
1+ Years of experience with customer service required
1+ Years of experience in a managed care, health care, pharmaceutical or provider setting preferred
1+ Years of drug inventory management preferred
Technical aptitude essential with the ability to learn proprietary systems
Well-developed written and oral communication skills
Ability to build rapport and relationships by interacting effectively with employees and external contacts, demonstrating the awareness of their needs and responding with the appropriate action
Highly effective organizational skills
Persistence and detail-orientation required
Computer Skills, including Word, PowerPoint, Excel and Outlook required

340B Knowledge preferred

Position Summary
The Operations Specialist is responsible for ensuring 340B administration operational activities are completed in an accurate and timely manner. Operations are at the core of Wellpartner’s Contract Pharmacy Services (CPS) and are essential to administrating 340B programs for covered entities. This position is directly responsible for performing daily functions related to client/project implementation, system configuration, ongoing program management and customer service. The position will be in the company’s Tualatin, OR office.