Customer Account Advisor- April 13 Class

Customer Service position in a contact center environment.

Location: Portland

Pay: 31k

*Must have flexible schedule*

Duties and Responsibilities

• Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service. Provide service courteously, accurately, and efficiently.
• Work sitting at a desk at least 95% of daily staffed time, not including scheduled breaks using a computer and talking on the phone to customers.
• Solicits sale of new or additional services.
• Research complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Ensures customer retention and satisfaction.
• Knowledge of commonly used concepts, practices, and procedures within the cellular industry.
• Understanding and following of products, services, billing procedures, and sales procedures.
• Comply with minimum performance standards including calls per hour, call monitoring scores, occupancy, and attendance.
• Making occasional outbound calls for customer service purposes.
• Responding to customer correspondence and updating customer personal information.
• Ensure customer information stays private, secure, and confidential.

Please contact me for more information!

(971)273-4852

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.