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Job description
Role Name: Blue Yonder WMS Application Support L2/L3
Location: Richmond, VA. ONSITE
JOB DESCRIPTION
We are seeking a Blue Yonder WMS Support Resource to provide ongoing application support, incident resolution, and minor enhancements for a custom-developed Blue Yonder MMS product currently in production.
The resource will support business users, ensure system stability, resolve operational issues, and work closely with development, infrastructure, and integration teams to maintain high availability and performance.
Role Type
• L2/L3 Application Support - Blue Yonder WMS
• Techno-functional support for a custom-developed Material Management System product
Key Responsibilities
• Provide production support for Blue Yonder WMS (incidents, service requests, defects)
• Troubleshoot material planning, inventory, and replenishment issues
• Perform root cause analysis and coordinate fixes with development teams
• Monitor planning batches, jobs, and interfaces
• Support business users during planning cycles and peak periods
Functional Knowledge
• Material planning and replenishment processes
• Inventory management and safety stock logic
• Exception handling and alert monitoring
• Supply-demand alignment and constraint analys
Mandatory Technical Skills
• Hands-on support experience with Blue Yonder WMS / Planning modules
• MOCA (debugging and analysis) and SQL query skills
• Experience supporting ERP integrations (SAP / Oracle)
• Interface and batch job monitoring and resolution
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Applications Support Specialist?
A: To succeed as an Applications Support Specialist, key technical skills include proficiency in software applications, operating systems, and database management systems, as well as knowledge of programming languages and scripting tools. Essential soft skills include strong communication and problem-solving abilities, empathy, and patience, allowing the specialist to effectively troubleshoot issues, collaborate with users, and provide clear guidance. By combining these technical and soft skills, Applications Support Specialists can deliver high-quality support, build trust with users, and drive business success, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Applications Support Specialist?
A: A typical career progression for an Applications Support Specialist involves starting as a Help Desk Technician or Junior Support Specialist, where they provide basic technical assistance to end-users, and gradually advancing to mid-level roles such as Technical Support Specialist or Senior Support Specialist, where they handle more complex issues and lead smaller teams. As they gain experience, they can develop skills in areas like project management, software development, and IT service management, which can lead to senior roles like Technical Lead or IT Operations Manager. Long-term, Applications Support Specialists may pursue careers in IT leadership, product management, or specialized fields like cybersecurity or data analytics.