About Treasure Island Resort & Casino
Sourced by ZipRecruiter
Industry
Amusement, gambling, and recreation
Company size
501 - 1,000 Employees
Headquarters location
Welch, MN, US
$27.50/hr
Full-time
Posted 10 days ago
Treasure Island Resort & Casino rating
7.8
Based on 17 frontline employees who took The Breakroom Quiz
24th of 132 rated casinos
Job description
*Please note: a resume is required for this position*
Pay Rate: $27.50 an hour
SUMMARY: Directs pit operations including control of secured assets and game integrity and protection. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
Preferred:
Skills
Required:
Abilities
Required:
REQUIRED TRAINING
PHYSICAL DEMANDS
WORKING ENVIRONMENT
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Pay Rate: $27.50 an hour
SUMMARY: Directs pit operations including control of secured assets and game integrity and protection. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Schedule pit assignments, train, coach, and evaluate staff and conduct performance reviews
- Direct daily work activities ensuring conformance to standards, policies and procedures
- Promote positive team member and guest relations
- Assess table games activity and guest evaluations and communicate with surveillance
- Monitor equipment to assure tables are in good repair and gaming devices meet standards
- Responsible for money transactions on assigned games
- Operate the table games data application
- Ensure that comp guidelines are followed
- Complete pit counts and reports
- Process jackpots and complete required IRS forms
- Assist Table Games trainer with dealer school training, departmental training or other trainings when needed
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- High School Diploma/GED or equivalent experience
- 1- year table games, or similar, supervisory experience preferably with knowledge of Treasure Island's policies and procedures
Preferred:
- Understanding of Table Games Yield management
- Knowledge in advantage play recognition such as basic strategy and card counting systems
Skills
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP
- Excellent written, verbal and interpersonal communication skills
- Excellent problem solving skills
- Strong conflict resolution skills
Abilities
Required:
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to serve both internal and external customers
- Ability to speak in a clear, concise and pleasant voice
REQUIRED TRAINING
- Treasure Island guest service training
- TIPS training and certification
- Effectively Handling Harassment training
- Title 31 training and certification
- Must be certified as a Table Games Supervisor in accordance with the Tribal compact
- Counterfeit Identification, Basic Strategy & Count Systems, State Indian Gaming Compact, Table Games Data Application training
- Any position-related training as determined by department manager
PHYSICAL DEMANDS
- Must be able to stand for long periods of time with infrequent amounts of walking and sitting
- Must have a good sense of balance, and be able to bend and kneel
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift up to 10 pounds occasionally
WORKING ENVIRONMENT
- Work is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Pit Supervisor?
A: To succeed as a Pit Supervisor, key technical skills include proficiency in heavy equipment operation, maintenance, and repair, as well as knowledge of mining or excavation processes and safety protocols. Soft skills such as strong communication, leadership, and problem-solving abilities are also crucial, enabling the supervisor to effectively manage teams, resolve conflicts, and make informed decisions in high-pressure situations. By combining these technical and soft skills, a Pit Supervisor can effectively oversee daily operations, ensure site safety, and drive productivity, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Pit Supervisor?
A: A Pit Supervisor's typical career progression involves starting as a Pit Operator or Assistant Supervisor, gaining hands-on experience and moving into mid-level roles such as Shift Supervisor or Senior Pit Supervisor, where they oversee daily operations and manage teams. As they advance, they can develop skills in areas like safety management, equipment maintenance, and personnel development, leading to senior roles like Operations Manager or Site Manager. Long-term, Pit Supervisors may pursue careers in senior management, specialized roles like Health and Safety Manager, or transition into related fields like project management or business development.
