Quality Manager

The Quality Manager is the senior quality leader for our Phoenix manufacturing facility. This role owns the Quality Management System (QMS), leads all site quality functions, and drives continuous improvement across multiple highvolume SMT and PCB assembly lines. You will serve as the primary AS9100 process owner, lead audit readiness, and ensure that quality becomes a competitive advantage, not just a compliance requirement.

This is a hands on leadership role for someone who thrives on solving complex problems in real time, building strong crossfunctional relationships, and elevating quality culture across the organization.

Key Responsibilities

Quality Leadership and QMS Ownership

Lead, maintain, and continuously improve the site's AS9100certified Quality Management System.

Serve as the effectiveness owner for QMS processes, documentation, and compliance.

Prepare for and host AS9100 audits, customer audits, and site surveys.

Ensure timely and effective closure of audit findings, corrective actions, and preventive actions.

Operational Quality and Process Control

Drive defect reduction, escape prevention, and firstpass yield improvement across SMT and PCB assembly lines.

Lead daily problemsolving activities on the production floor, including structured RCCA and realtime containment.

Facilitate FRB and MRB activities, ensuring efficient disposition and strong crossfunctional collaboration.

Establish and track leading indicators to proactively identify process variability and quality risks.

Supplier and Incoming Quality

Lead receiving inspection and incoming quality teams, ensuring supplier materials meet requirements.

Partner with Supply Chain to address supplier nonconformances and drive supplier corrective actions.

Maintain working knowledge of OASIS and customerspecific quality requirements.

Customer Engagement and Communication

Act as the voice of the customer for all qualityrelated matters.

Support customer site audits, technical discussions, and issue resolution.

Communicate complex technical issues clearly to nontechnical stakeholders, drive escalations through the organization when needed, with dual ability to deescalate challenging situations.

Continuous Improvement and Culture Building

Lead structured continuous improvement initiatives that reduce cost of poor quality (CoPQ).

Drive sitewide adoption of quality principles, embedding quality into everyday decisions.

Mentor and develop quality inspectors and engineers, fostering a culture of accountability and excellence.

What Success Looks Like

Zero major findings in internal and external AS9100 audits.

Significant reductions in processrelated defects and customer escapes.

Strong, datadriven CAPA and RCCA processes that prevent recurrence.

15 to 25% improvement in firstpass yield through targeted process improvements.

A quality culture that is proactive, collaborative, and respected across the site because it leads by example and drives lasting change

Required Qualifications:

• Bachelor's degree in a technical field, preferably Engineering.

Six Sigma certification or experience

More than 10 years of experience in manufacturing, operations, or quality roles supporting AS9100 products.

Deep working knowledge of AS9100, QMS maintenance, audit preparation, and OASIS.

Proven experience leading quality teams in highmix, highvolume electronics or PCB assembly environments.

Strong proficiency in CAPA, RCCA, FRB, MRB, and structured problem solving methodologies.

Demonstrated ability to lead crossfunctional working sessions and drive realtime issue resolution.

Excellent communication skills with the ability to simplify complex issues for diverse audiences.

Preferred Qualifications

Experience supporting aerospace, defense, or other highreliability manufacturing sectors.

Handson experience with SMT processes, PCB assembly, and electronics manufacturing.

Familiarity with digital quality systems, MES platforms, and statistical analysis tools.

Track record of driving continuous improvement and defectprevention initiatives.

Who You Are

Culturefirst, humble, and teamoriented with a selfless drive to own problems

Highownership leader who thrives in fastpaced environments.

Systems thinker with strong rootcause problemsolving skills.

Clear, decisive communicator who builds trust across all levels.

Motivated by building processes, teams, and systems that scale.