About Thumbtack
Sourced by ZipRecruiter
Industry
Software development
Company size
501 - 1,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2008
Sr Engineering Technical Program Manager - Internal Platform Infrastructure
ThumbtackSan Francisco, CA • On-site
Full-time
Posted 25 days ago
Job description
Job Summary:
Thumbtack helps millions of people confidently care for their homes. This role owns the Internal Platform Infrastructure program, driving the platform and integration layer that powers Thumbtack's operational teams while coordinating across IT infrastructure.
Responsibilities:
• Drive end-to-end program management across our Business Applications and IT Infrastructure portfolios, from discovery and prioritization through implementation and operationalization.
• Lead architecture-heavy platform and integration programs across a complex, highly integrated tooling stack spanning CRM, identity, telephony, automation, and data systems; drive RFCs, design reviews, and cross-functional tradeoff discussions.
• Own vendor and third-party technical relationships, including evaluations, pilot design, contract and renewal coordination, technical escalations, and build-vs-buy recommendations.
• Program manage identity, access, and security initiatives spanning SSO, SCIM, RBAC, service accounts, device trust, zero trust, and compliance tooling rollouts.
• Drive enterprise AI platform evaluation and deployment, including LLM-based agents, tool and skill frameworks, MCP and connector patterns, governance models, security controls, observability, and adoption tracking.
• Coordinate data and workflow infrastructure initiatives across ETL/reverse ETL, system migrations, source-of-truth modeling, and business-critical integrations.
• Lead business rhythms and planning cycles for the Internal Tools Infrastructure team, overseeing OKR attainment and roadmap execution to ensure high-impact results.
Qualifications:
Required:
• 5+ years in Technical Program Management within infrastructure, platform, enterprise systems, or IT organizations, working across Engineering, Security, IT, Procurement, Data, HR, and business stakeholders.
• Strong technical fluency with authentication/identity patterns (SSO, SCIM, RBAC, service accounts), infrastructure concepts (AWS, IAM, Terraform), and infrastructure-as-code workflows.
• Experience with complex, integrated tooling stacks spanning CRM, telephony, automation, identity, and data systems, with literacy across APIs, ETL/reverse ETL, data pipelines, and source-of-truth modeling.
• Proven vendor management covering RFP/RFI processes, evaluations, pilots, renewals, and escalation management.
• Practical fluency in modern enterprise AI concepts, including LLMs, AI agents, tools, skills, MCP or similar connector patterns, guardrails, and governance; demonstrated habit of leveraging AI tooling to accelerate your own program management work meaningfully.
• Experience working alongside platform engineering, SRE, or infrastructure teams on API platforms, microservices, observability, or security infrastructure programs.
• Excellent written and verbal communication, with a track record of driving alignment and decisions in ambiguous environments.
Company:
Thumbtack is a home services website connecting users with local service providers. Founded in 2008, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Thumbtack helps millions of people confidently care for their homes. This role owns the Internal Platform Infrastructure program, driving the platform and integration layer that powers Thumbtack's operational teams while coordinating across IT infrastructure.
Responsibilities:
• Drive end-to-end program management across our Business Applications and IT Infrastructure portfolios, from discovery and prioritization through implementation and operationalization.
• Lead architecture-heavy platform and integration programs across a complex, highly integrated tooling stack spanning CRM, identity, telephony, automation, and data systems; drive RFCs, design reviews, and cross-functional tradeoff discussions.
• Own vendor and third-party technical relationships, including evaluations, pilot design, contract and renewal coordination, technical escalations, and build-vs-buy recommendations.
• Program manage identity, access, and security initiatives spanning SSO, SCIM, RBAC, service accounts, device trust, zero trust, and compliance tooling rollouts.
• Drive enterprise AI platform evaluation and deployment, including LLM-based agents, tool and skill frameworks, MCP and connector patterns, governance models, security controls, observability, and adoption tracking.
• Coordinate data and workflow infrastructure initiatives across ETL/reverse ETL, system migrations, source-of-truth modeling, and business-critical integrations.
• Lead business rhythms and planning cycles for the Internal Tools Infrastructure team, overseeing OKR attainment and roadmap execution to ensure high-impact results.
Qualifications:
Required:
• 5+ years in Technical Program Management within infrastructure, platform, enterprise systems, or IT organizations, working across Engineering, Security, IT, Procurement, Data, HR, and business stakeholders.
• Strong technical fluency with authentication/identity patterns (SSO, SCIM, RBAC, service accounts), infrastructure concepts (AWS, IAM, Terraform), and infrastructure-as-code workflows.
• Experience with complex, integrated tooling stacks spanning CRM, telephony, automation, identity, and data systems, with literacy across APIs, ETL/reverse ETL, data pipelines, and source-of-truth modeling.
• Proven vendor management covering RFP/RFI processes, evaluations, pilots, renewals, and escalation management.
• Practical fluency in modern enterprise AI concepts, including LLMs, AI agents, tools, skills, MCP or similar connector patterns, guardrails, and governance; demonstrated habit of leveraging AI tooling to accelerate your own program management work meaningfully.
• Experience working alongside platform engineering, SRE, or infrastructure teams on API platforms, microservices, observability, or security infrastructure programs.
• Excellent written and verbal communication, with a track record of driving alignment and decisions in ambiguous environments.
Company:
Thumbtack is a home services website connecting users with local service providers. Founded in 2008, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
thumbtack.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Infrastructure Project Manager?
A: To succeed as an Infrastructure Project Manager, key technical skills include expertise in project management methodologies (e.g., Agile, Waterfall), proficiency in project management tools (e.g., Asana, Trello, MS Project), and knowledge of infrastructure technologies (e.g., cloud computing, data center management). Soft skills such as strong communication, leadership, and problem-solving abilities, as well as the ability to build and maintain relationships with stakeholders, are also crucial for success in this role. By combining these technical and soft skills, Infrastructure Project Managers can effectively plan, execute, and deliver complex infrastructure projects, driving business growth and career advancement.
Q: What is the career path for a Infrastructure Project Manager?
A: A typical career progression for an Infrastructure Project Manager involves starting as a Project Coordinator or Assistant Project Manager, where they gain hands-on experience in project planning, execution, and delivery. As they progress to mid-level roles such as Project Manager or Senior Project Manager, they develop expertise in project management methodologies, risk management, and team leadership, and may also take on additional responsibilities such as budgeting and resource allocation. Ultimately, senior Infrastructure Project Managers can move into executive roles like Program Director or Director of Infrastructure, overseeing multiple projects and teams, and driving strategic business decisions.
