Restaurant Manager

Role Purpose

Responsible for managing all aspects of a specific department(s) within the restaurant including the selection, development and performance management of restaurant Team Members, optimizing profits and increasing sales.

Key Responsibilities & Accountabilities

• Manage all areas of operations for a specific department including marketing and human resources, while ensuring the Company's standards of quality, service and operations are maintained.

• Manage operations during scheduled shifts that include daily decision-making, staff support, scheduling, planning while upholding standards, product quality and cleanliness.

• Frequently interacts with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have.

• Follows the Bubble Theory to proactively run a shift and anticipate Guest needs.

• Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.

• Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable).

• Maintain an accurate and up-to-date manpower plan of Department staffing needs.

• Prepares schedules and ensures that their department is staffed for all shifts.

• Use the Fridays Recruiting Toolkit process to interview hourly Team Members, ensuring Team Members hired are fit with Fridays with Fridays.

• Staff, train and develop their department's hourly Team Members through ongoing feedback and coaching, establishment of performance expectations and by conducting performance reviews on a regular basis.

• Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, marketing).

• Perform liquor, wine, and beer check in to ensure proper invoicing.

• Ensure proper security procedures are in place to protect Team Members, Guests and Company assets, including security of beer walk-in, liquor room, store room, freezer and office.

• Prepare end of shift reports.

• Directly supervise Team Members, coaching, correcting behaviors as needed, and providing recognition to continuously improve performance.

• When acting as Manager on duty, oversee all of the restaurant's operations and conduct root cause analysis as needed to guarantee operational efficiency and an excellent Guest experience.

• Ensure great food is served to every Guest through managing all Team Members.

• Manages inventory efficiently, accurately, and in a cost-effective manner.

• Fosters open communication with BOH and FOH staff.

• Ensure proper security procedures are in place to protect Team Members, Guests and Company assets.

Key Decisions

Makes:

• Customer service issues

• Guest relations issues

• Employee relations decisions with General Managers or Human Resources input as needed

• Vendor related issues

Influences:

• Team Member hiring

• Team Member terminations

• Sales and service objective strategies

• Recruiting strategies

Measures of Success

• Guest satisfaction scores meet/exceed company standards

• Annual sales dollars achieved compared to budget

• Meeting/Exceeding requirements for Ecosure Audit scores for the year

• Grow sales to meet or exceed annual sales budget

• Team Member turnover meets company requirements

• Meeting Labor Budget

Qualification Requirements

• 4-year college degree preferred

• Minimum of 6 months experience working in a full service restaurant

• Must be capable of performing all functions and meeting qualification standards for all hourly positions

• Must be able to walk and stand during entire shift

• Frequent bending and stooping required

• Must be able to lift up to 30 lbs

• Must be able to read and write English

• Must be able to hear well amongst loud background noise

Competencies

ASSESSING AND SELECTING TALENT: Effectively identifies and evaluates the talent within the restaurant in order to select individuals that exhibit pride, passion and personality and to build top performing teams.

• Helps identify strong team member candidates and "sells" Friday's in order to get the best talent on board.

• Utilizes selection tools and processes as guidelines to effectively assess and hire the right people for the team.

• Supports selection decisions by identifying high potential within the team in order to maximize internal promotes.

• Identifies great talent based on diverse backgrounds, skills, and abilities as well as common passion for the business.

• Understands where individual talent can be best utilized; matches the right people with the right job.

• Knows who top performers are and takes the necessary steps to engage and retain them.

• Ensures that new employees are equipped with the proper training and resources necessary to experience success.

COACHING FOR PERFORMANCE: Spends time guiding, teaching and providing clear and directed feedback to your team to help them grow and succeed.

• Provides ongoing guidance and direction to help team members reach their full potential.

• Gives honest feedback that is specific, timely and action oriented.

• Promptly recognizes and encourages effective performance.

• Helps to develop and execute plans for each team member that maximize strengths and improve weak areas.

• Ensures team members are given challenging assignments to help them learn new skills that can prepare them for the next level.

• Takes a hands-on approach to developing others by providing clear examples of desired behaviors to ensure understanding.

LEADS AND INSPIRES OTHERS: Sets the example for the team by living the TGI Friday's Mission, Vision, and Values.

effectively influences and motivates them to reach goals.

• Acts with integrity in all dealings; demonstrates consistency in words and actions.

• Demonstrates genuineness, openness, and approachability and consistently treats all team members and guests with dignity and respect.

• Effectively manages stress level during difficult situations.

• Demonstrates the ability to understand and adjust leadership style to fit others' needs.

• Rallies and harnesses the energy of the restaurant by being present, upbeat and engaged.

• Frequently and genuinely acknowledges and rewards strong performance.

• Treats all employees in a fair and consistent manner.

COMMUNICATION: Keeps everyone on the same page through frequent information sharing and open dialogue

• Encourages open, honest and timely communication among team members.

• Fosters frequent dialogue between the FOH and BOH staff.

• Demonstrates effective listening by being available to team members and responding to needs and concerns.

• Communicates the "why" behind important goals and initiatives to gain buy-in.

• Respects the opinions of others; listens to comments and concerns with an open mind.

• Holds frequent meetings where information is shared freely by staff.

• Takes advantage of opportunities to engage in one-on-one communication.

MANAGING EXECUTION: Enforces performance standards and follows up relentlessly to ensure accountability for

• top quality results.

• Ensures 100% compliance with standard operating procedures.

• Enforces high standards and always looks to raise the bar.

• Follows up regularly to ensure proper execution and offers support and/or redirection.

• Holds team members accountable to meet obligations.

• Confronts sub-par performance directly and holds people accountable for making improvements.

• Makes tough but necessary decisions in regards to discipline.

• Sets clear expectations and goals and holds others accountable for achieving them.

• Identifies and corrects mistakes immediately to provide hands on learning experiences.

PASSION FOR THE GUEST: Ensures that every action and decision leads to an exceptional guest experience inside the four walls and out.

• Maintains visibility within the restaurant; models exemplary hospitality by engaging regularly with the guests and interacting in a positive, sincere manner.

• Encourages Team Members to focus efforts and attention on going above and beyond to exceed guest expectations and create repeat visits.

• Effectively balances guest needs with TGI Friday's business needs.

• Utilizes guest feedback to improve the guest experience.

• Shows awareness of guest needs and expectations; prevents problems before they occur.

• Follows up to ensure that guest issues and complaints are addressed and resolved promptly.

• Shows attention to food quality/appearance, ticket times, and the fine details that define the overall guest experience.

DECISION MAKING & PROBLEM SOLVING: Thinks problems through, acts with urgency and always keeps the best interests of the brand at heart when making decisions.

• Able to digest information quickly, boil it down, and identify relevant issues.

• Finds root causes in order to develop workable solutions to problems.

• Draws important connections and considers both short and long-term implications of decisions.

• Right or wrong - shows the willingness to make the call and accepts responsibility for decisions and results.

• Evaluates various solutions to problems before taking action.

• Acts quickly and decisively when needed based on the need and urgency of situation.

FLEXIBLY ADAPTS AND MANAGES CHANGE: Keeps up with shifting business needs and embraces change in order to drive results and grow the brand.

• Responds quickly to changing needs and adapts as necessary to meet new challenges.

• Displays a positive, confident attitude for tackling new challenges and initiatives.

• Understands new initiatives and speaks knowledgeably of changes to both FOH and BOH staff.

• Helps ensure that changes are fully integrated into operations and sustained over time.

• Effectively manages daily priorities while keeping track of long-term initiatives.

• Perseveres through resistance to change with positive influence and firm accountability.

MANAGING FINANCIAL RESULTS: Demonstrates an understanding of the financial components of the restaurant operation and how to impact results.

• Helps analyze financial profit and loss results, guest satisfaction measures, and other key performance data.

• Uses appropriate tools and resources to monitor location's performance and understands factors that affect success and growth.

• Supports the DO and GMs initiatives to grow business in their location.

• Ensures consistent quality and execution of food and service in order to help drive the brand and increase sales.

• Makes financial needs an important consideration in plans and decisions. decisions.

DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.

Base Wage Minimum: $45,000

Base Wage Maxinum: $70,000