General Manager

ABOUT Sweetwaters Coffee & TeaOur mission in every Sweetwaters cafe is to Make Our Guest’s Day™.  How do we do this?  We have a company culture and team of people that love what they do every day!  Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 29 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe.

Sweetwaters Coffee & Tea is a strong coffeehouse brand and a dynamic woman owned company that is growing.  We are based in Ann Arbor and focused on providing globally inspired beverages and an excellent customer experience.  We have over 35 locations and continue to grow across the nation. Check out more about us here: Love Your Day   The Wei & Jay Show: St. Matcha Day 

LOCATION: | Ann Arbor - Westgate Shopping Center (inside of the West Branch Public Library)
WEBSITE: | SweetwatersCafe.com
OUR PURPOSETo bring people enjoyment through creative, extraordinary & attainable luxuries within our cafes.

We are driven to:
• Communicate to build strong relationships.• Create a contagiously fun environment for staff & guests.• Be passionate about seriously great drinks, foods & service.• Pursue profits as a measure of success & path for growth.
POSITION DESCRIPTION Our ideal candidate will oversee operations and management of a corporate Sweetwaters Coffee & Tea, fostering a fun team environment while attaining sales goals.  Be ready to handle steady guest volume and dynamic staff.  

RESPONSIBILITIES

• Actively build sales, profitability, and guest counts.
• Executes on delivering excellent product execution, guest service, and team management. 
• Maintains and implements quality standards in all products, operations, and guest service.
• Manages and develops a "dream team" by hiring, training, and coaching at least 15 team members ages 17 and older.
• Actively participates in marketing for the café.
• Manages P/L's, payroll, scheduling, inventory, and ordering.
• Fosters teamwork, continually initiates team building opportunities, and provides a positive, goal-oriented work environment.
• Maintains the aesthetics of the cafés to brand standards and ensures the team delivers a premium experience to guests.
• Adheres to all health department, OSHA, and ADA regulations.

REQUIREMENTS

• Bachelor’s degree or equivalent. 
• Hospitality experience.
• A strong work ethic with the ability to multitask and work under pressure.
• Excellent communication skills, both verbal and written.
• Strong organizational skills.
• Impeccable service standards and attention to detail.
• Ability to set expectations, measure effectiveness, enforce quality standards, and meet deadlines.
• Ability to work both independently and as part of a team.
• Ability to lead and coach others with a passion for training and leading by example.
• A strong understanding of P&L statements. 
• Actively promotes a positive and productive work environment.
• Ability to work in a multi-ethnic/multi-cultural environment.
• Ability to work a flexible schedule including some evenings and weekends. 
• Ability to use Microsoft Word and Excel.
• Servsafe certified.
• A sense of humor with an easy going yet driven personality. Loves to laugh and create a positive team environment. 

HOURS REQUIRED  Full time
Sweetwaters offers a competitive salary, health insurance plan, paid days off, staff discounts, direct deposit, and much more!
Submission for consideration:Provide your resume and cover letter noting your salary requirements, available start date, and LinkedIn.
We are an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.