Technical Account Manager, Google Workspace

SADA

Washington, DC

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

Join SADA as a Technical Account Manager (TAM)!

Our technical competency is what sets SADA apart from other partners. We are transparent in our approach, celebrate our diverse workforce, and strengthen our competencies through training and development. As a WS TAM at SADA, you will collaborate with some of the most innovative organizations in their Google Workspace journey.

This position requires a collaborative stakeholder with experience in fundamental email concepts, active directory, identity management, implementation and support. They will lead client-facing technical discussions and qualification calls. The WS TAM must be consultative, while anticipating potential needs and liabilities around growth and diversification. The ideal candidate is able to understand technical objectives/watchpoints and apply Google Cloud technology to solve for such outcomes.

If you like the idea of thinking strategically to help clients succeed with Google's cutting-edge solutions, apply now!

Accountabilities:

Manage the technical relationship with SADA's largest Workspace customers
Partner with Customer Success Managers in delivering quarterly Workspace roadmaps
Advise customers on technology standards, methodologies and processes as they relate to, Workspace configuration, identity, and security
Conduct regular touchpoints with clients to review their Workspace technical strategy and provide updates on best practices and new products.
Own the resolution of support ticket escalations across customer portfolio
Assist client in determining best practices for setup and configuration to achieve the desired result
Analyze legacy information and practices and configure appropriately in a new environment
Conduct reviews with customers prior to release to confirm acceptance of data and configuration
Provide superior customer service to all customers
Maintain advanced knowledge of Workspace product for which they are responsible
Interpret and understand client business requirements
Maintain accurate records of all communication received for each client
Identify and assist development with resolution and enhancements to workflow, scripts, or system defects
Perform testing on new workflow, scripts, or solutions prior to implementation
Resolve complaints and answer questions from customers
Maintain knowledge of departmental processes and procedures

Job Requirements

Required Credentials:

Google Professional Collaboration Engineer Certified or able to complete within the first 45 days of employment

Google Sales Certifications and Okta Sales Certifications (public links unavailable) will be expected to be completed within the first 90 days of employment

Required Qualifications:

US Citizen or Permanent Resident
Ability to pass a DOD background check
Outstanding verbal and written communication skills; excellent presentation skills
Experience working with engineering and sales teams
Excellent analytical abilities to grasp key points from complicated details
Must be able to effectively communicate with internal and external executive level customers
Must be able to multitask and work in a deadline-driven environment
Be a results-oriented individual who thrives working in a fast-paced environment
Experience producing technical assets or writing technical documentation, including, but not limited to, architecture designs and documentation
Time management skills with the ability to manage multiple streams
Familiarity with Google Workspace

Useful Qualifications:

Familiarity with CMS tools (SharePoint, Jive, Drupal, WordPress)
Familiarity with AODocs, LumApps, Okta, Bettercloud
Ability to develop scripts in Python, Javascript, or Google Appscript
Familiarity with creating wireframes and working with HTML
Familiarity with security compliance frameworks, controls, and best practices (e.g., Trust Principles (SOC 2/3), ISO 27000 series, regulations governing personally identifiable information (PII), and other regulatory compliance frameworks).
Understanding of best practices, design patterns and reference architectures with an uncanny ability to recommend these as needed.

About SADA

Values: We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.

Make Them Rave
Be Data Driven
Think One Step Ahead
Drive Purposeful Impact
Do The Right Thing

Work with the best: SADA has been the largest partner in North America for Google Cloud portfolio of products since 2016 and has been named the 2021, 2020, 2019, and 2018 Google Cloud Global Reseller Partner of the Year. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group, Inc. Magazine, as well as LA Business Journal!

Benefits: Unlimited PTO, Paid Parental Leave, competitive and attractive compensation, performance-based bonuses, paid holidays, rich medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, as well as Google Certified training programs.

Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.