Job description
Provide service that invites interaction with our guests by creating orders as
requested and educating guests about our menu. Ensures that the restaurant is clean and inviting to guests at all times; lives the brand values and makes the brand thrive.
How it’s Done… It’s All About…
Providing Service that Invites Interaction with our Guests Keeping it Real
- Acknowledges, engages and interacts with guests and being yourself other Team Members; anticipates and exceeds Having a positive attitude and a genuine desire to guests’ needs make others happy
- Engages guests in dining room through table visits Being confident yet open to asking for support
- Busses dining room area during peak volume periods Having pride in who you are and what you do
- Rings orders accurately by using the point of sale Taking personal accountability system
- Receives cash and credit card payments and issue Serving One Another receipts or change due to guest; responsible for Letting others be themselves overages and shortages, accuracy and security Treating each other with care & respect
- Addresses guest needs and concerns as they relate to Welcoming new members to the team cash handling and order preparation Enjoying being part of a team and helping others
- Being dependable and reliable
Creating an Environment that Showcases Handcrafted
Preparation Being self-motivated and action-oriented
- Communicating effectively and positively
- Creates guest orders as requested and ensures the accuracy of each order Holding each other accountable
- Suggests appropriate flavor combinations and menu Never walking past a problem complements to enhance the quality of the guest Making recommendations for improvements experience
Serving the Guest
- Pays careful attention to presentation of food (i.e., pulls plastic wrap off items before coming to the line, having a desire to serve others etc.) Making each guest feel welcome and appreciated
- Frequently cleans the service line, restrooms, anticipating guests’ needs and personalizing equipment, and dining area and assist in maintaining conversations overall restaurant cleanliness Enthusiastically conveying a passion for food and sharing flavor exploration
Preparing Food that Celebrates our Passion for Ingredients Being empowered to making it right for the guest
- Prepares, creates, and maintains food according to Being thoughtfully generous specifications by using approved recipes, proper portioning, and food prep logs/tools Learning & Growing
- Replenishes food in serving stations and holding Being curious areas appropriately Taking initiative to understand and learn
- Applying what you learn
- Sharing what you learn
Hourly rate starts at $15.75. Tips are additional and based on performance and customer interaction, with total earnings reaching up to $19.25/hour.
Working at QDOBA is about more than just food. It’s about working together to accomplish something great with the people we care about. We bring this to life by supporting our local communities, protecting the world’s resources, and hiring flavorful people who personify our three cultural pillars of hospitality, positivity, and performance.
Most Popular Jobs Similar to Support Team Member
support associate
customer service team member
team assistant
opener
hourly associate
customer service attendant
cashier assistant
customer service cashier
welcome center attendant
welcome center agent
Other Helpful Pages Related To Team Member
14 Year Old Salaries
14 Year Old Career Research
Frequently asked questions
Q: What skills or qualities help someone succeed as a Support Team Member?
A: To succeed as a Support Team Member, key technical skills include proficiency in customer relationship management (CRM) software, issue tracking systems, and technical troubleshooting tools. Essential soft skills include excellent communication, empathy, and problem-solving abilities, as well as strong organizational and time management skills to handle multiple requests simultaneously. By combining these technical and soft skills, Support Team Members can effectively resolve customer issues, build trust, and provide exceptional service, ultimately driving career growth and success in the role.
Q: What is the career path for a Support Team Member?
A: A Support Team Member typically starts as an entry-level role, providing customer assistance and troubleshooting, and progresses to mid-level roles such as Support Specialist or Technical Support Lead, where they develop expertise in specific products or services and lead smaller teams. As they gain experience, they can move into senior roles like Senior Support Specialist or Support Manager, overseeing larger teams and implementing process improvements. With additional training and experience, Support Team Members can also transition into related roles like Quality Assurance, Product Development, or Customer Success, leveraging their problem-solving and communication skills in new contexts.
