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Make an impact caring for pets - and the people who love them.

More than 30,000 pet owners across Northern Kentucky and Greater Cincinnati trust PetWow with their pets' care.

PetWow is a family-owned veterinary company founded in 1971. We operate two Northern Kentucky hospitals and a fleet of mobile wellness vehicles serving the Greater Cincinnati area.

Our mission is simple: strengthen people and pets by making pet care easy.

We work hard, care deeply, and rely on strong teamwork to deliver great care. We offer opportunities for growth, recognition for strong performance, educational opportunities, and supportive management.

We are seeking an engaging, compassionate, and customer-focused Veterinary Receptionist to join our team.

As the first point of contact for clients and their pets, receptionists play a critical role in creating a welcoming and positive experience. This position supports both our clients and veterinary team by managing front desk operations, coordinating communication, maintaining accurate records, and helping ensure a smooth flow of daily appointments and services.

The ideal candidate is friendly, organized, detail-oriented, and able to multitask effectively in a fast-paced environment.

This role requires flexibility in scheduling across our full range of operating hours as well as the ability to float between our hospital locations (all within a 15-mile radius). Schedules vary based on business needs and are not fixed week to week. This position requires consistent availability- not compatible with an in-person school schedule or long-term schedule restrictions.   

Successful team members in this role:

         Create a welcoming and positive first impression for clients and their pets

         Communicate clearly, kindly, and professionally in all interactions

         Maintain accurate client and patient records

         Stay organized while managing multiple priorities throughout the day

         Support efficient patient flow and communication between clients and veterinary staff

         Maintain a professional and organized reception environment

         Work collaboratively with team members to provide exceptional client service

Requirements

         Greet and check in clients and their pets in a warm and friendly manner

         Answer light phone calls and assist with questions regarding pets under our care

         Collect, update, and maintain electronic client and patient records

         Process payments

         Coordinate communication between clients and veterinary staff to support efficient patient flow

         Educate clients about hospital services, grooming services, products, and policies

         Maintain a clean, organized, and professional reception area

         Provide administrative support to the veterinary team as needed

         Excellent interpersonal and communication skills with a professional and compassionate demeanor

         Self-motivated while also able to work effectively as part of a team

         Strong attention to detail and organizational skills

         Ability to multitask and prioritize responsibilities in a fast-paced environment

         Comfortable using computer systems and technology

         Ability to maintain professionalism while managing multiple client interactions

         Flexibility to work operating hours, including some evenings, weekends, and split shifts

         Veterinary experience or familiarity with veterinary terminology is a plus

Benefits

         $500 on first paycheck

         $500 upon completion of training

         $500 six months after training completion

$16.00 per hour

         Free in-house veterinary services for your own pet(s)

         At-cost third-party veterinary services and products

         Paid vacation and holidays

         Health, Vision, Dental, Supplemental, and Life insurance

         Short-term (company paid) and Long-Term disability

         Maternity Leave

         Retirement benefits

         Uniform and shoe benefits

If you are passionate about providing outstanding customer service and helping create a positive experience for pets and their families, we'd love to hear from you.

PWCSR