U.S. Open Coordinator (Full Time)

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary:

The U.S. Open Coordinator is responsible for coordinating rooms, golf and banquet reservations for groups booked by the Sales department and non-resort golf groups.

Essential Duties & Responsibilities:

• Book rooms, golf, catering functions, transportation, dining & recreational activities for U.S. Open Hospitality groups.
• Follow up with client to ensure that contract, collateral, rooming list, and all completed forms are received in a timely manner.
• Conduct site inspections/pre-planning meetings to include other U.S. Open committee members
• Manage golf tee times for all courses over U.S. Open.
• Manager meeting/event spaces for all hotel properties over U.S. Open to include build out and teardown.
• Update and maintain client files including contracts, booking patterns, receipt of rooming list form, itinerary and other pertinent information on rooms, golf, meals, and functions.
• Collect and record receipt of deposit.
• Confirm all information on resume with appropriate departments, such as banquet event orders, amenity forms, and memos to pro shops.
• Solicit, develop, and maintain relationships with clients through written and verbal correspondence.
• Draft working room list and master list of all attendees for each group.
• Enter appropriate group booking data in hotel reservation (SMS) and Sales/Conference Services (Delphi) systems.
• Communicate pertinent information to other division employees, especially administrative staff, through verbal and written correspondence.
• Schedule and conduct meet and greets with client and Senior Staff.
• Work with MSG Promotions to ensure all client information is distributed to the appropriate individuals.
• Maintain U.S. Open Group Revenue report and assist with the PBC Controlled rooms (Sold and Allocated) report.

Absolutely Required Skills: 

• Must be service oriented, a self-starter, accurate and able to work with attention to detail.
• Excellent telephone skills required.
• Proficient in Microsoft Office.
• Good organizational and time management skills.
• Minimum 1 year of hotel/resort experience, preferably in Reservations or Sales.

Desired Skills:

• Knowledge of hotel reservations systems helpful. 

Physical Requirement:

Ability to sit for long periods of time. Repetitive hand use.

Why work for us:

• Enjoy world-class health and wellness benefits after the 90th day of employment. Comprehensive health and life insurance allow you peace of mind. Our state-of-the-art Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• We encourage YOU to be our guest. When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa.
• Golf on the greatest courses. Even if you don’t golf, you’ll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits.
• Grow your career with Pebble Beach University. We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs.
• Lunch is on us. Enjoy a meal in our Employee Dining Room for every shift you work.

COVID UPDATE: All employees agree the health and safety of our team and guests is our number one priority. All employees may be required to submit to a temperature test and health survey process daily, prior to the beginning of their shifts. Employees agree to complete a comprehensive training program that outlines new standards on COVID-19 safety and sanitization protocols before the beginning of the employee’s first scheduled shift. Employees must commit to wearing their required departmental Personal Protective Equipment (PPE) during their shifts and to adhere to social distancing protocols, as well as all PBC health and sanitation guidelines.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.