Service Manager

We are looking for a Restaurant Service Manager to ensure all daily activities run smoothly and efficiently.

The Restaurant Service Manager's responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts and payroll and supervising restaurant staff performance. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. You should also be available to work within opening hours, including weekends and holidays.

Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests.

Responsibilities

Research new wholesale food suppliers and negotiate prices
Calculate future needs in kitchenware and equipment and place orders, as needed
Manage and store vendors' contracts and invoices
Coordinate communication between front of the house and back of the house staff
Prepare shift schedules
Process payroll for all restaurant staff
Supervise kitchen and wait staff and provide assistance, as needed
Keep detailed records of daily, weekly and monthly costs and revenues
Arrange for new employees' proper onboarding (scheduling trainings and ordering uniforms)
Monitor compliance with safety and hygiene regulations
Gather guests' feedback and recommend improvements to our menus

Requirements

Work experience as a Restaurant Service Manager or similar role in the hospitality industry
Familiarity with restaurant management software, like OpenTable and PeachWorks
Good math and reporting skills
Customer service attitude
Communication and team management abilities
Availability to work within opening hours (e.g. evenings, holidays, weekends)
High school diploma; additional certification in hospitality is a plus