Full-time
Posted 4 days ago
Job description
Job Title: Service Technician
Department: Service Department
Supervisor: Service Manager
Summary Description
Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
Key Results Areas
- Service Department Operations
- Customer Service
Major Duties and Responsibilities
1. Service Department Operations
- Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
- Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this "efficiency" skill.
- Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
- Accept work assignments from Service Writer / Manager / Shop Supervisor.
- Request parts for the job as early as possible when needs become known.
- Perform service, repair, and customization work in accordance to factory specifications.
- Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
- Notify Service Writer / Manager / Shop Supervisor of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
- After job is finished ensure proper completion and filing of paperwork.
- Keep work area as clean as possible and assist others with maintaining shop cleanliness.
- Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
2. Customer Service
- Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
3. Other Duties
- As Assigned
Supervisory Responsibilities
- None
Requirements
Qualifications
- Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience.
- Current Motorcycle license.
- Current Inspection license.
Job Requirements
- Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 15 days of hire. See list of required tools below.
Physical Demands
- The noise level in the work environment is usually loud.
- Requires the use of both hands.
- Frequently required to bend, stoop, crouch, reach, handle tools, and lift 45 lb. of material.
- Frequently requires the ability to balance and push an 900 lb. motorcycle.
Working Conditions
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.
Required Tools
GENERAL TOOLS
Screwdriver Sets
- Flat #1, 2, 3, 4
- Phillips #1, 2, 3, 4
- Posi-Drive #1, 2, 3, 4
- Angle Driver (for carb adjust)
Pliers Sets
- Common
- Vice Grip
- Needle Nose
- Sidecut
- Channel Lock
- Hose Clamp Crimpers
- Snap ring - Small to Large (Straight 45 & 98 degree)
1/4" Ratchet Set
1/4" Extension Sets
- 2" to 6" Straight
- 1" to 8" Wobble
1/4" T-handle
1/4" Air Ratchet
1/4" Drive Socket Sets
- 1/4" to 1 1/2" 6 & 12 point (shallow & deep)
- 1/4" to 1 1/2" 6 & 12 point (wobble socket)
3/8" Ratchet Set
3/8" Extension Sets
- 2" to 12" Straight
- 1" to 12" Wobble
3/8" T-Handle
3/8" Air Ratchet
3/8" Drive Socket Sets
- 3/8" to 3/4" 6 & 12 point (shallow & deep)
- 3/8" to 9/16" 6 & 12 point (wobble socket)
Spark Plug Sockets
- 18mm & 13/16
3/8" Drive Allen Sockets
- Straight & Ball Sockets (short & long)
- 3/16" to 3/8" Long 6mm
Crows Foot Set
- 3/8" to 1 1/8"
Torx driver bit set
- Up to & including # 40 & 45
Torque Adapter Set
- 3/8 to 3/4
1/2" Ratchet Set
1/2" Extension Sets
- 2" to 12" Straight
- 1" to 12" Wobble
1/2" T-handle
1/2" Drive Socket Sets
- 3/8" to 1 1/2" 6 point shallow
Hand Impact Driver & Bits
Air Impact Wrenches
- 3/8" & 1/2
Torque Wrenches
- 3/8" to 288" lb.
- 3/8" to 75" lb.
- 1/2" to 288" lb.
Combination Wrenches
- 1/8" to 1 1/2"
- 19mm & 12 mm
Line Wrenches
- 1/4", 5/16", 3/8", 7/8"
Crescent Wrenches
- 4", 6", 8", 10", & 12"
Allen Wrenches
- 1/16" to 7/16"
Ball Peen Hammers
- 2,4,8,12,16, & 28 oz.
Brass Hammer
Dead Blow Hammer Set
Plastic Tip Hammer Set
Punch & Chisel Set
Complete Set of Metal Files
- File Handles
- Thread Files
- Jewelers Files
Feeler Gauge
- Flat & Wire Type
MISC TOOLS
Safety Glasses
Drill Bits - All to 1/2"
- Number, letter, fractional
Hacksaw With blades
3/8" or 1/2" Drill
Pop Rivet Gun
Flashlight
ELECTRICAL
Digital multi meter
- 10 amp scale
- 300 ma scale
Test Light
Jumper Leads
- 3 ea (14 Gauge W/30 amp clips 24" long)
Timing Light
ENGINE
Piston Ring Compressor
Dial Calipers
Micrometer Set
Small Hole Gauges
Telescoping Gauges
Steel Rule
6" Machinists Square
CHASSIS
Wheel Bearing packer
Spoke Wrench
Valve Core Tool
6" dial vernier
Plumb bob
Six 24" Bungi cords
Belt tension gauge
- (HD35381)
Frequently asked questions
Q: What skills or qualities help someone succeed as a Service Technician?
A: To succeed as a Service Technician, key technical skills include proficiency in diagnostic tools, mechanical aptitude, and knowledge of electrical systems, as well as the ability to troubleshoot and repair complex equipment. Soft skills such as strong communication, problem-solving, and time management skills are also essential, as Service Technicians must effectively interact with customers, prioritize tasks, and meet deadlines. By combining technical expertise with strong interpersonal and organizational skills, Service Technicians can efficiently resolve issues, build customer trust, and advance in their careers through opportunities for specialization and leadership.
Q: What is the career path for a Service Technician?
A: A Service Technician's typical career progression involves starting as a Field Service Technician or Entry-Level Service Technician, where they gain hands-on experience and develop skills in equipment repair and maintenance. As they gain experience, they can move into mid-level roles such as Senior Service Technician or Service Team Lead, where they oversee teams, train junior technicians, and develop expertise in specific areas. Ultimately, senior Service Technicians can advance to roles like Service Manager or Operations Manager, overseeing entire service departments and driving business growth through efficient operations and customer satisfaction.
