About Harlow's Casino
Sourced by ZipRecruiter
Industry
Traveler accommodation
Company size
201 - 500 Employees
Headquarters location
Greenville, MS, US
$16 - $19/hr
Full-time
Posted 16 days ago
Job description
At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you get the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values your creativity, dedication, and professional growth.
JOB SUMMARY
The Security Shift Supervisor plays a key leadership role in maintaining a safe and secure environment for guests, team members, and company assets during assigned shifts. This position supervises and supports the daily operations of the casino security team, ensuring that all procedures and policies are followed in accordance with gaming regulations, internal controls, and property standards.
The Security Shift Supervisor responds to incidents, coordinates emergency responses, conducts investigations, and monitors security systems to ensure operational integrity. This role also involves coaching and directing Security Officers, managing shift schedules, writing reports, and serving as the point of contact for management during their shift. Strong decision-making, communication, and leadership skills are essential for success in this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervise and direct Security Officers on shift to ensure consistent performance and policy compliance
Respond to incidents involving guests, employees, or property, and manage emergency situations
Conduct preliminary investigations and complete detailed incident reports
Ensure coverage of all security posts and adjust assignments as needed
Monitor casino floors, hotel property, and parking areas for suspicious or unsafe activity
Provide guest assistance with professionalism and courtesy, including conflict resolution
Coordinate emergency responses with internal departments and external agencies
Deliver shift briefings, ensure proper handover, and communicate operational updates
Support the training, coaching, and development of new and current security team members
REQUIRED SKILLS AND ABILITIES
High School diploma or equivalent; associate degree in Criminal Justice or related field preferred
Minimum 2–3 years of casino or security-related experience; prior supervisory experience strongly preferred
Strong knowledge of gaming regulations, emergency response procedures, and security protocols
Excellent leadership, communication, and conflict resolution skills
Ability to remain calm and decisive under pressure
Must be able to obtain and maintain a gaming license and any other applicable certifications
Proficient with incident reporting systems and basic computer applications
EDUCATION AND EXPERIENCE
- High school diploma or equivalent
- Prior experience in the security field or as a police officer a plus
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
Must be able to work a flexible schedule, including nights, weekends, and holidays
Ability to stand, walk, and patrol for extended periods; lift up to 50 lbs as needed
- Loud enviornoment with cigarette/cigar smoke
Join the Winning Team!
Are you a strategic thinker passionate about creating exceptional workplace experiences? Do you excel in a dynamic environment where innovation and success converge? If you’re ready to contribute your skills and expertise to a thriving team, we encourage you to apply today!
harlowscasino.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Security Shift Manager?
A: To succeed as a Security Shift Manager, key technical skills include proficiency in security protocols, emergency response procedures, and surveillance systems, as well as knowledge of relevant laws and regulations. Soft skills such as strong communication, leadership, and problem-solving abilities are also crucial, enabling effective collaboration with teams, making informed decisions, and resolving conflicts. By combining these technical and soft skills, a Security Shift Manager can effectively oversee security operations, mitigate risks, and drive a culture of safety and compliance, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Security Shift Manager?
A: A Security Shift Manager's typical career progression involves starting as a Security Officer or Guard, progressing to a Security Supervisor or Team Lead, and then advancing to a Security Shift Manager role, overseeing daily security operations and managing teams. Key opportunities for skill development and professional growth include acquiring certifications such as Certified Security Professional (CSP) or Certified Protection Professional (CPP), as well as developing leadership, communication, and crisis management skills. Long-term career prospects may include transitioning into senior leadership roles, such as Director of Security or Chief Security Officer, or pursuing specialized roles like Security Consultant or Risk Management Specialist.
