$15.50 - $20.75/hr
Other
Posted 18 days ago
Job description
Description
Job Purpose: Under general supervision, the Patient Coordinator will provide outstanding care in service to patients and physicians. The Patient Coordinator will provide support to the Physician Group and Clinical Staff with patient flow in a professional and courteous manner at all times.
JOB FACTORS:
Essential Duties & Responsibilities
- Greet all patients with courtesy and respect.
- Check patients in/out upon arrival and/or departure.
- Ensure patient confidentiality throughout all transactions.
- Update, file and maintain the integrity of all patient data.
- Request patient records from referring physician offices and follow up with that office to ensure all information is received prior to patient visit as directed.
- Forward medical records to requesting physicians.
- Schedule patient appointments.
- Verify patient insurance information, prior authorization, and collect payment for services rendered, (co-pays, deductibles, co-insurance, past due balances, and surgery deposits)
- Scan patient data into the NextGen EMR system.
- Check patients in for clinical staff.
- Answer incoming telephone calls and make outbound calls to patient in order to confirm scheduled appointments.
- Maintain current knowledge of HIPAA compliance and OSHA standards.
- Other duties as assigned.
Requirements
QUALIFICATIONS:
Knowledge:
Education/Training:
- High School Diploma, some college preferred.
- Minimum of 2 years' experience in a Healthcare setting.
Skills & Abilities:
- Excellent organizational, time management and follow through skills.
- Must be able to interact with team members in a fast-paced environment while maintaining a high level of professionalism.
Computer literacy:
- Proficiency and working knowledge of medical software applications, e.g. EMR, as well as Microsoft Office Applications.
Driving Requirements:
- A valid State of Georgia Driver's License and reliable transportation is required.
SPECIAL REQUIREMENTS:
Physical Demands: This position requires a substantial amount of standing, sitting, and working at a computer station throughout the day.
Work Environment: Must be flexible and available to work at different locations throughout Georgia Urology.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Patient Coordinator?
A: To succeed as a Patient Coordinator, key technical skills include proficiency in electronic health records (EHRs), medical terminology, and scheduling software. Soft skills such as excellent communication, empathy, and organizational abilities are also crucial, as they enable Patient Coordinators to effectively manage patient relationships, coordinate care, and navigate complex healthcare systems. By combining these technical and interpersonal strengths, Patient Coordinators can provide high-quality patient care, build strong relationships, and support the overall success of healthcare teams.
Q: What is the career path for a Patient Coordinator?
A: A Patient Coordinator's typical career progression involves starting as an entry-level Patient Coordinator, where they assist with scheduling appointments, managing patient records, and communicating with healthcare providers. As they gain experience, they can move into mid-level roles such as Clinical Coordinator or Patient Services Manager, where they oversee daily operations, supervise staff, and develop process improvements. Senior roles like Director of Patient Services or Operations Manager may follow, where they lead teams, develop strategic plans, and drive organizational growth, with opportunities to transition into leadership or specialized roles like Medical Practice Management or Healthcare Administration.
