Restaurant Operations Manager

OverviewOur YOU FIRST Philosophy In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our YOU FIRST culture begins – each day, we put our employees first and strive to make them happy.

They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot. A Few of The Perks (and not just the coffee!) All employees are eligible for the following: One Shift - No Night Shifts.

Ever.Opportunity to grow your career with a great company and great people!24/7 Employee Assistance ProgramMeal DiscountComplimentary premium access to the Calm App, plus 5 gift subscriptionsUnlimited access to medical and behavioral telemedicine through Cirrus MD Tuition Reimbursement & High School Diploma ProgramLife Insurance*Short Term Disability*Long-Term Disability*Dental*Vision*Health Insurance*Total Pet Plan*Supplemental Insurance (accident, critical illness, indemnity) *Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)Childcare Discount ProgramPaid Time Off (PTO)401(K) Retirement Savings Program*** Employees are eligible the first of the month after 60 days of employment**Employees are eligible after one year of employment ResponsibilitiesAbout the Position First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We’re not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others – and thus the beautiful cycle of restaurant life continues.

 We have immense pride in our food which is why we don’t subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience.  Key ResponsibilitiesLearns and supports our You First culture and core valuesPuts their supervisory skills to work, making sure daily operations runs according to plan and with high standardsUnderstands that we source great food for a reason and that our recipes must be followedKnows the restaurant sales and traffic goals – and works to exceed themCoaches and observes the First Watch Five Steps of Service being implemented at every tableUnderstands the background story of our 10 Commandments – and puts them into actionResponds with a sense of urgency to both customer and employee concerns Communicates and takes immediate ownership of repair and maintenance issuesIs certified in food safety – and identifies and coaches in all areas of safe food handlingIs continuously scouting for and interviewing candidates to join our teamKeeps our company assets secure; including computers, point of sale, security systems and equipmentUnderstands the key responsibilities of every position in the restaurantPuts an immediate stop to any inappropriate behavior, investigates as neededTrains, coaches, and develops team members dailyRecognizes performance that goes above and beyondAccounts for all daily revenues and depositsCompletes our admin duties – and gets required paperwork in on timeWho We AreFirst Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch, and lunch using fresh ingredients. A recipient of hundreds of local “Best Breakfast” and “Best Brunch” accolades, First Watch’s chef-driven menu includes elevated executions of classic favorites along with First Watch specialties such as the protein-packed Quinoa Power Bowl®, Farm Stand Breakfast Tacos, Avocado Toast, Chickichanga, Morning Meditation (juiced in-house daily), Spiked Lavender Lemonade and its signature Million Dollar Bacon.

In 2023, First Watch was named the top restaurant brand in Yelp’s inaugural list of the 50 most loved brands in the U.S. and recognized as a Customer Experience All-Star by Forbes. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation’s Restaurant News for its seasonal Braised Short Rib Omelet, recognized with ADP’s coveted Culture at Work Award, and named a Most Loved Workplace® in Newsweek by the Best Practice Institute.

In 2021, First Watch was recognized as FSR Magazine’s Best Menu and as the fastest-growing full-service restaurant chain based on unit growth. There are more than 480 First Watch restaurants in 29 states, and the restaurant concept is majority owned by Advent International, one of the world’s largest private-equity firms. For more information, visit www.firstwatch.com. First Watch is an equal opportunity employer.  In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.