Full-time
Posted 22 days ago
Job description
Fednav, headquartered in Montreal, is the largest international dry bulk shipping group in Canada engaged in worldwide ocean transportation.Fednav has five international offices established on four continents. Founded in 1944, we are a driven, innovative, and respected organization committed to our employees and customers.
The Documentation Specialist supports Fednav by creating, maintaining, and governing clear and accurate documentation that enables operational efficiency, compliance, and knowledge sharing across the organization. Reporting to the Head of Marine Services, this role works closely with subject matter experts and cross-functional teams to translate complex information into accessible, user-focused documentation that supports day-to-day operations and continuous improvement initiatives.WHAT YOU'LL BE DOING | THE ROLE
Key responsibilities include:
- Develop, edit, and maintain clear, accurate, and consistent documentation including procedures, manuals, and guidelines
- Collaborate with subject matter experts to gather, validate, and structure documentation content
- Ensure documentation complies with organizational standards, terminology, and style guidelines
- Maintain version control and documentation governance practices
- Review and update existing documentation to ensure accuracy and relevance
- Support documentation needs related to onboarding, training, and change initiatives
- Organize and maintain documentation repositories for ease of access and use
- Contribute to the continuous improvement of documentation processes and tools
WHAT YOU BRING | THE PERSON
The ideal candidate has:
- Postsecondary education in technical communication, information management, communications, or a related field
- A minimum of three years of experience in documentation, technical writing, or knowledge management
- Strong ability to translate complex or technical information into clear, user-friendly content
- Excellent written communication skills with strong attention to detail
- Experience using documentation tools, content management systems, or collaboration platforms
- Strong organizational skills and ability to manage multiple priorities
- Ability to collaborate effectively with cross-functional teams
* For positions available in Montreal (Quebec), please note that bilingualism is required due to our frequent communication with our global partners.
Only candidates who are currently legally eligible to work in Canada will be considered
Honesty, integrity, and a respect toward community and environment define our values.
www.fednav.com
Honesty, integrity, commitment to professional excellence, regard for employees and
corporate responsibility define our values.
www.fednav.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Documentation Specialist?
A: To succeed as a Documentation Specialist, key technical skills include proficiency in documentation tools such as MadCap Flare, Confluence, or SharePoint, as well as strong knowledge of content management systems and version control systems like Git. Soft skills like excellent communication, attention to detail, and organizational abilities are also crucial, enabling the specialist to effectively collaborate with cross-functional teams and maintain accurate, up-to-date documentation. By combining these technical and soft skills, a Documentation Specialist can efficiently create and manage high-quality documentation, supporting career growth and effectiveness in the role.
Q: What is the career path for a Documentation Specialist?
A: A Documentation Specialist's career path typically begins with entry-level roles such as Technical Writer or Documentation Assistant, where they develop foundational skills in content creation, research, and collaboration. As they gain experience, they can progress to mid-level positions like Senior Technical Writer or Documentation Lead, where they oversee content development, manage teams, and implement documentation strategies. Senior roles, such as Documentation Manager or Content Strategist, offer opportunities for advanced skill development in leadership, project management, and content strategy, ultimately leading to long-term career prospects in content management, publishing, or related fields.
