Claims Intake Specialist
New York, NY
Pay: $33.00 - $40.00 per hour
26-0497
Job Summary
The Claims Intake Specialist is responsible for providing high-quality customer service and administrative support related to claims processing and intake activities. This role involves handling incoming claims inquiries, creating and maintaining records within legal and claims management systems, managing correspondence, and supporting investigators through accurate documentation and communication. The ideal candidate is highly organized, detail-oriented, and able to thrive in a fast-paced, customer-focused environment. Candidates with experience handling Personal Injury, Property Damage, and Motor Vehicle claims are strongly preferred.
Job Responsibilities
- Create entities, incidents, and matters within legal department systems
- Utilize Law Manager database, Outlook, PDF tools, Microsoft Word, and Teams to support daily operations
- Answer and manage incoming claims-related phone calls
- Receive, respond to, and document telephone calls, emails, and written correspondence from claimants, providers, and law firms regarding claims inquiries
- Follow up with external parties to obtain missing or incomplete information
- Save and organize correspondence within associated matter files using eDOCS
- Notify assigned investigators of new communications or documentation added to claim files
- Link related claims and incidents within internal systems
- Maintain and manage multiple shared inboxes related to claims processing and intake
- Route correspondence to appropriate folders and departments as required
- Forward non-claims correspondence to the appropriate internal departments
- Review internal systems for additional information necessary to create and process claims
- Assist with claims processing and additional administrative duties as assigned
- Maintain regular attendance and adherence to departmental procedures and service standards
Job Requirements
- High school diploma or GED required
- Minimum of 3 years of customer service or claims-related experience required
- Experience in customer service, call center operations, insurance claims, utilities, or telecommunications environments preferred
- Experience handling Personal Injury, Property Damage, and Motor Vehicle claims preferred
- Strong proficiency in Microsoft Excel, Word, Outlook, and related office applications
- Excellent data entry and organizational skills
- Strong attention to detail and ability to manage multiple assignments simultaneously
- Excellent verbal and written communication skills
- Strong interpersonal and telephone communication abilities
- Ability to work effectively in a fast-paced environment and remain professional under pressure
- Ability to multitask and prioritize workload efficiently
- Ability to sit or stand while answering phones and using a computer for extended periods throughout the workday
Work Experience
- Experience in customer service within the insurance sector preferred
- Experience supporting call center or claims intake operations preferred
- Experience working with claims management systems, legal databases, or document management systems is a plus
- Bilingual Spanish language skills preferred
- Candidates with experience supporting Personal Injury, Property Damage, and Motor Vehicle claims are highly preferred
- Candidate summaries should include where claims experience was obtained and the length of experience within each claims category
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About Equiliem
Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.
Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.
For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.
Benefits
We offer a comprehensive benefits package to our employees, which includes:
- Medical Insurance
- Vision & Dental Insurance
- Life Insurance
- Matching 401(k)
- Commuter Benefits
- Employee Discounts & Rewards
- Payroll Payment Options
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EEO EmployerEquiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or (732) 238-6050.
