Restaurant/Wine Bar Server

District Winery--Restaurant/Wine Bar Server

District Winery is a people and purpose driven organization. We believe our team is our biggest asset and the key to our success. We pride ourselves in providing an unforgettable guest experience where expertly crafted wines, outstanding food, and unprecedented hospitality come together. The District Winery team is fueled by an unrelenting passion for food and wine, a commitment to quality, integrity and excellence, and a desire to constantly learn, grow and thrive.

District Winery is searching for team members who are committed to the art of hospitality and want to share in our love for food, wine, and events by creating memorable experiences for our guests. We value kindness, curiosity, positivity, creativity, and an excellent work ethic. If you share our passion for people, good food, and great wine, then we want you to join our team!

Position Summary

Servers are responsible for positive guest interactions while serving guests in a professional, friendly, efficient manner and play an integral role in ensuring our customers have exceptional dining experiences. At all times, servers are expected to be attentive to guests’ needs, making them feel welcome, comfortable, important and relaxed. Servers embrace their role. They know their demeanor, attitude and actions play a large part in creating a pleasant atmosphere and guest experience. Servers represent the restaurant and are to provide a quality experience for guests.

Servers work in close collaboration with colleagues and kitchen and bar staff and must adhere to established health and safety standards. Servers also maintain the cleanliness, presentation and ambiance of the restaurant which is an integral part of the guests’ experience. Servers must be able to handle guest complaints in a professional, calm and respectful manner. Servers must also be able to respond to ongoing requests and feedback from guests and their supervisors.

Responsibilities

• Assist guests in selecting food and beverages by presenting menu, suggesting courses, explaining specials, identifying appropriate wines and answering food preparation questions
• Have an expert understanding of the restaurant’s offerings, ingredients, preparation techniques and available substitutions.
• Have an expert understanding of the restaurant’s wines
• Identify special dietary needs and allergies and communicate to kitchen staff
• Place orders exactly to customer specifications using POS system
• Serve the needs of multiple guests and tables at the same time
• Control flow of service and deliver food courses to guests in the proper order
• Abide by sanitation, health and company guidelines concerning safety, cleanliness, safe food handling and alcoholic beverages
• Observe proper serving etiquette and techniques
• Maintain service pace by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
• Address guest concerns promptly, politely and positively
• Issue bill and collect payment from guest
• Contribute to restaurant growth and success by up-selling and creating goodwill with guests
• Attend meetings and trainings as requested by management, including pre-shift meetings
• Assist with training of new staff
• Adhere to grooming, conduct and uniform standards
• Prepare restaurant and outside dining areas by setting tables, candles, napkins, service plates, glassware and utensils
• Roll silverware, Polish glassware, set up stations, and prepare for the next shift
• Execute opening and closing procedures as directed
• Be comfortable with extreme weather during service of outside dining areas
• Other duties as required

Skill Requirements:

• Excellent communication and interpersonal skills
• Prior customer service or server experience preferred
• Knowledge of Aloha POS preferred
• Food and wine knowledge preferred
• Adaptability and ability to think on your feet
• Ability to work quickly and with great accuracy and attention to detail
• Strong work ethic
• Collaboration and dedication to team goals required
• Strong troubleshooting skills
• Strong desire to interact with customers in a service setting
• Highly organized and systematic in work
• Ability to stand for prolonged periods of time
• Ability to bend, stoop and lift at least 25-50 pounds
• Proficient in English