About CSC
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
5,001 - 10,000 Employees
Headquarters location
Wilmington, DE, US
$17.50 - $22.75/hr
Full-time
Medical, Dental, Retirement, PTO
Posted 18 days ago
Job description
Ready to change how business gets done? So are we.
Associate Client Order Coordinator
Wilmington, DE (Onsite)
Monday - Friday, 11:00 am - 8:00 pm
If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC's professional business-to-business environment as a Client Order Coordinator. And there's the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC's competitive benefits-paid time off, medical, dental, and 401(k) plans, just to name a few.
We're hiring Client Order Coordinators for our Corporate Filing team. You'll work directly with Client Service Representatives and vendors across the country. Particular services of this team includes researching and processing legal documents and conducting online research. Our Client Order Coordinators are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best.
We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business
Some of the things you'll be doing:
- Reviewing and processing legal documents
- Completing data entry of customer information
- Fulfilling customer orders with various jurisdictions
- Sending accurate results to customers in a timely manner
- Problem solving issues related to customers and documentation
- Provide excellent customer service to internal and external customers
- Electronic filing and retrieval of documents
What technical skills, experience, and qualifications do you need?
- Ability to work in a fast-paced environment
- Attention to detail
- Strong comprehension and critical thinking skills
- Superb organizational and time management skills
- Ability to navigate quickly across multiple systems
- Strong Computer skills
- Effective written and verbal communication skills
Preferred Qualifications:
- Transactional or administrative experience (reviewing and evaluating documents)
- Business to Business Customer Service Experience
- Legal Compliance experience
- Proficiency with Microsoft Office
Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
cscglobal.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Coordinator?
A: To succeed as a Customer Service Coordinator, key technical skills include proficiency in customer relationship management (CRM) software, strong communication and problem-solving skills, and the ability to navigate multiple software systems, such as email management tools and helpdesk platforms. Soft skills that contribute to success in this role include empathy, active listening, and conflict resolution skills, as well as the ability to work in a fast-paced environment and maintain a positive attitude under pressure. By possessing these technical and soft skills, a Customer Service Coordinator can effectively manage customer interactions, resolve issues efficiently, and provide exceptional service, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Customer Service Coordinator?
A: A Customer Service Coordinator typically starts as an entry-level role, progressing to a Customer Service Representative or Team Lead position, and eventually advancing to a Senior Customer Service Manager or Operations Manager role. Key opportunities for skill development include learning customer relationship management (CRM) software, conflict resolution, and communication techniques, as well as developing leadership and problem-solving skills. Long-term career prospects may lead to roles in customer experience management, account management, or even sales and business development, offering a range of opportunities for professional growth and advancement.
