Full-time
Posted 6 days ago
Job description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The successful candidate will provide friendly, courteous and efficient guest service and ensure a prompt response to all guests' needs. You will also provide cashiering, slot machine services, transaction verification, assistance and oversight to Slot Service Specialists.
- Adhere to all department and property policies, procedures, and internal controls
- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity.
- Coach, monitor, and develop team members for improved performance
- Issuing timely performance evaluations on subordinates while offering developmental guidelines and resources to achieve goals
- Through teamwork with other Slot Supervisors and the Slot Service Specialists, ensure great guest service and prompt response to guests' needs at all times
- Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy
- Verify, process, and authorize jackpot payouts
- Support and assist Slot Service Specialists and other Slot Supervisors on the Casino Floor
- General monitoring of job performance of Slot Service Specialists
- Consistently monitor and manage the departments' labor and payroll standards.
- Assist Guests with general questions concerning the Casino
- Respond to change lights on slot machines and assist customers needing change or other assistance
- Other various duties as assigned by the Casino Operations Assistant Shift Manager
- High school diploma or equivalent
- One-year slot experience or prior slot experience
- Excellent communication and guest service skills for both internal and external guests.
- Ability to count money and make change.
- Basic computer, math, reading, and writing skills.
- Supervisory skills, preferred but not required.
- General knowledge of Microsoft Word, Excel, and Outlook is a plus.
- Always conduct oneself in a manner that reflects a positive and professional image
- Ability to establish rapport with other team members throughout the casino
- Maintain a positive attitude at all times
- Be able to work in a fast paced 24/7 environment.
- Must be available to work some nights, weekends and holidays.
All your information will be kept confidential according to EEO guidelines.
Frequently asked questions
Q: What skills or qualities help someone succeed as a Slot Supervisor?
A: To succeed as a Slot Supervisor, key technical skills include proficiency in slot machine operations, cash handling, and data analysis software, as well as knowledge of gaming regulations and industry standards. Essential soft skills include strong communication and interpersonal skills, the ability to work well under pressure, and effective conflict resolution and problem-solving abilities. By combining these technical and soft skills, a Slot Supervisor can effectively manage slot operations, maintain a positive customer experience, and contribute to the overall success of the gaming establishment, ultimately supporting career growth and advancement opportunities.
Q: What is the career path for a Slot Supervisor?
A: A Slot Supervisor's typical career progression involves starting as a Slot Attendant or Floor Person, progressing to a Slot Lead or Shift Manager, and eventually becoming a Senior Slot Manager or Slot Operations Manager. Key opportunities for skill development include learning about slot machine operations, customer service, and team management, as well as developing analytical and problem-solving skills to optimize slot machine performance and revenue. Long-term career prospects may include transitioning to other casino management roles, such as a Casino Manager or Director of Gaming Operations, or pursuing related careers in hospitality or gaming industry leadership.
