Future Fall Opportunity - Customer Service Representative - Collections (Hybrid/Remote)

We are providing new full-time team members with a $1000 New Employee Hiring Bonus!*

If you are looking for more than a job, join Ad Astra to start your career! We offer an energetic and fun environment where we offer individual and team challenges and prizes! Our culture is focused on teamwork and growth.

Growth at our Company

"I began working for Ad Astra Recovery Services Inc. in April of 2015 as a Recovery Specialist. I was eager to move up within the company and received a promotion to a Team Lead position in June of 2016. In November of 2017, I was promoted to Recovery Supervisor. I am nearing my seven-year anniversary with Ad Astra."

~Amanda Craig, Recovery Supervisor at Ad Astra

"I started at Ad Astra in late 2015 as a Recovery Specialist. I was promoted to Senior Lead Specialist in early 2018 due to my eagerness to learn and help others within our department. In 2020 I was once again promoted to Recovery Supervisor and have enjoyed my new role in helping others with their professional goals and growth within the company."

~Meagan Meaders, Recovery Supervisor at Ad Astra

"I started at Ad Astra in May 2013. This was my first call center job and first time working in collections. I worked 3 years as a Recovery Specialist then further grew as a Lead Recovery Specialist for 4 and half years. I just completed my first year as a Recovery Supervisor. I have enjoyed growing into my position as I've watched Ad Astra grow into the company that it is now. I look forward to continuing my journey with Ad Astra."

~Ethan Salcedo, Recovery Supervisor at Ad Astra

Work Location: Hybrid if located in Wichita metropolitan area, Remote if outside of the Wichita metropolitan area

Job Summary:

We are looking for Recovery Specialists to join our passionate Ad Astra team for our upcoming fall class. You will be at the forefront of establishing and maintaining a professional and ethical relationship with our consumers by adhering to company policies, state and federal regulations to arrange for debt repayment or establish repayment schedules, based on each of our consumers' financial situations.

What you will be doing:

• Work with and create deep relationships with consumers while finding the best solutions to resolve any concerns, settle disputes, and resolve account discrepancies
• You will strive to uphold company policies and procedures and adhere to all state and federal laws in our industry while you work with consumers to collect on accounts and help them return to good standing
• Make constructive operations suggestions that will lead to greater efficiencies and build team unity

What you should have:

• Customer service experience in an applicable industry
• You enjoy working in a team environment, with a willingness to provide information to supervisors and peers that will lead to the overall success of the organization
• You have experience working with computer and dialer programs and are dutiful in account documentation, learning product knowledge, strive for great client relations, and experienced in fraud resolution, bankruptcy handling & legal processing
• You have a knack for managing consumer concerns, settling disputes, and resolving consumer discrepancies and creating deep relationships to help avoid future issues
• Experience working on a Microsoft windows platform
• You have flexibility to work assigned shifts during hours of operations: Monday through Friday 8:00am - 8:00pm, Saturday 9:00am - 1:00pm (schedules will be communicated prior to start date)

Benefits and Perks:

• Benefits eligibility at DAY 1 for full medical, dental, vision benefits, no waiting period!
• Significant performance bonus incentives, paid out monthly
• Paid, best-in-class training
• Long Term Disability, and company paid Short Term Disability
• 401k with company match and immediate vesting
• Generous paid time off allowance and paid holidays
• Succession planning and opportunities for advancement

Key Words: Customer Service, Call Center, Contact Center, Bank Teller, Recovery, Customer Representative, Sales, Collections, Receivables,

* Paid out in two installments, the first $500 paid out after six months and the additional $500 paid out at 12 months of continuous employment!*

Ad Astra Recovery Services, Inc. Supports Equal Employment Opportunity. Ad Astra Recovery Services, Inc. is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of Ad Astra Recovery Services, Inc. to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.

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