About AA2IT
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Sugar Land, TX, US
Job description
Title: Field Service Technician
Location: Tulsa Ok 74101
Responsibilities: IT field technician - driving to client sites and providing general IT support to customers (retailers, banks, etc.), for break-fix and IMAC calls, and supporting clients, the level of support will vary by customer, but expect printer, laptop, server, network, and other IT devices.
- TOP 2 ? HW repair hands-on (printers, PCs, POS, etc.) break-fix, use of power tools (e.g. drills) and familiar with the ticketing system. Fast-paced environment, need problem-solving skills and be able to maintain composure under pressure.
Key skill is Printer Breakfix
However, work may occasionally follow the project schedule, which could include overtime or after-hours as needed.
-OC (on call)? Yes, after completing all required Certs and training
-Years of experience - preferred 2-5 but we will train
-Certifications or education? A+ certification is good to have but not necessary, Lexmark certifications and experience are preferred but not necessary. Experience with Lexmark printer break-fix and equipment installs a plus, Client Dell Lenovo also desired but not necessary
What radius range should candidates be located from the job location? 50 miles a day to 60 miles a days
aa2it.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Field Technician?
A: To succeed as a Field Technician, key technical skills include proficiency in electrical or mechanical systems, troubleshooting and repair techniques, and familiarity with industry-specific software and tools. Soft skills such as strong communication and problem-solving abilities, adaptability, and a customer-centric approach are also crucial, as they enable Field Technicians to effectively diagnose and resolve issues, manage customer expectations, and work efficiently in diverse environments. By combining these technical and soft skills, Field Technicians can deliver high-quality service, build strong customer relationships, and advance in their careers through opportunities for specialization, leadership, or technical expertise.
Q: What is the career path for a Field Technician?
A: A Field Technician's typical career progression involves starting as a Junior Field Technician, where they gain hands-on experience and develop technical skills, followed by mid-level roles such as Field Service Technician or Senior Field Technician, where they take on more complex tasks and lead smaller teams. As they advance to senior roles like Field Operations Manager or Technical Lead, they focus on supervising teams, implementing processes, and driving technical innovation. With experience and additional education, Field Technicians can also transition into related roles like Project Manager, Technical Sales, or even start their own service-based businesses.
