Full-time
Posted 12 days ago
Job description
The Supervisor is accountable for daily execution across assigned work areas. This role leads hourly teams through department leadership, coordinating staffing and workflow across lines/areas to deliver safe, high-quality, and on-time performance. The Supervisor maintains an active floor presence, resolves operational issues, and ensures effective administrative oversight. Responsibilities include training employees on processes and procedures, maintaining accurate and timely records, documenting employee activities, completing performance reviews, and developing and coaching direct reports to meet company expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Major responsibilities of the position are listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of leadership.
- Owns daily staffing within assigned room/area(s). Moves labor, coordinates coverage, and responds to changing conditions.
- Provides direction to Crew Leaders and Team Leaders. Confirms standard work is followed and that issues are escalated appropriately.
- Maintains strong floor presence. Actively manages flow with focus on bottlenecks, WIP, labor balance, and overall efficiency.
- Leads first-level response for issues. Works with direct reports and supporting teams to respond and escalate, and supports root-cause thinking and supporting measures.
- Owns required daily/weekly administrative routines such as production tracking, accuracy/completion of inputs, documentation, ect.
- Provides performance coaching and feedback; delivers PDR input and/or PDR delivery as defined by the site's leadership model.
- Initiates and documents corrective action (write-ups) and partners with HR and leadership. Escalates to Shift Supervisor as needed.
- Enforces work safety, food safety/SQF, and sanitation requirements. Ensures hazards/near-misses are reported and addressed.
- Participates in incident investigations and ensures investigation paperwork/reporting is completed with appropriate supervisor involvement.
- Coordinates with Maintenance for equipment issues and ensures timely escalation when repairs impact flow.
- Coordinates with Materials/Planning to ensure lines/areas have what they need.
- Verifies timecards/timekeeping inputs and supports labor deployment decisions consistent with plan and staffing requirements.
- Performs other duties as assigned.
- High School Diploma or equivalent education required.
- Associate's degree or relevant work experience preferred.
- 2-3 years previous work experience in a supervisory role preferred.
- Proven leadership skills, with the ability to effectively provide feedback regarding departmental and individual performance.
- Excellent written, verbal, and interpersonal communication skills required.
- Strong PC and systems experience required.
#INDOPS
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Frequently asked questions
Q: What skills or qualities help someone succeed as a 2nd Shift Supervisor?
A: To succeed as a 2nd Shift Supervisor, key technical skills include proficiency in production management software, strong knowledge of quality control processes, and ability to analyze production data to optimize efficiency. Soft skills such as effective communication, conflict resolution, and leadership abilities are also crucial, as they enable the supervisor to motivate and direct team members, address issues promptly, and maintain a positive work environment. By combining these technical and soft skills, a 2nd Shift Supervisor can effectively manage production, improve quality, and drive team performance, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a 2nd Shift Supervisor?
A: A 2nd Shift Supervisor typically progresses through a career path that includes entry-level roles such as Production Team Member or Operations Assistant, mid-level positions like Shift Lead or Operations Coordinator, and senior roles like Operations Manager or Department Supervisor. Key opportunities for skill development and professional growth in this role include leadership, communication, problem-solving, and time management skills, as well as experience with production planning, quality control, and team management. Long-term career prospects for a 2nd Shift Supervisor may include transitioning into management roles, such as Plant Manager or Director of Operations, or pursuing specialized roles like Quality Assurance Manager or Supply Chain Manager.
