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Xtime Jobs (NOW HIRING)

Cox

Technical Customer Care Specialist I (Xtime)

Wichita, KS · On-site

$16.59 - $24.86/hr

In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within Xtime, as well as technical support issues relating to the ...

Cox Communications, Inc.

Principal Data Architect

Austin, TX · On-site +1

$179K - $299K/yr

Drives data strategy across Xtime teams as a horizontal, pattern-setting authority rather than a single-team assignment. Primary Duties / Key Responsibilities General Responsibilities * Collaborates ...

Cox Communications, Inc.

Lead Architect

Draper, UT · On-site

$122K - $204K/yr

Drives integration patterns across Xtime teams as a horizontal, pattern-setting authority rather than a single-team assignment. Primary Duties / Key Responsibilities General Responsibilities

Cox Communications, Inc.

Lead Architect

Draper, UT · Hybrid

$122K - $204K/yr

Drives integration patterns across Xtime teams as a horizontal, pattern-setting authority rather than a single-team assignment. Primary Duties / Key Responsibilities General Responsibilities

Group 1 Automotive, Inc.

Warranty Booking Clerk

Houston, TX · On-site

$15.50 - $17.50/hr

Manage Xtime screens for all stores to book repair orders in real time. * Review repair order documentation to ensure complaint, cause, and correction (3 C's) are complete and properly supported.

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How much do xtime jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for xtime in the United States is $25.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Xtime specialist, and why are they important?

To thrive as an Xtime specialist, you need a strong understanding of automotive service operations, customer relationship management, and business process optimization, often supported by experience in dealership environments. Familiarity with the Xtime platform, DMS (Dealer Management Systems), and related scheduling or CRM tools is typically required. Excellent problem-solving, communication, and training abilities help you effectively support users and drive process improvements. These skills ensure efficient dealership workflows, higher customer satisfaction, and maximized value from the Xtime solution.

How does an Xtime specialist typically collaborate with service advisors and technicians in a dealership environment?

An Xtime specialist works closely with service advisors and technicians to streamline service scheduling, customer communication, and workflow management within the dealership. They often provide training and ongoing support to team members, ensuring everyone is comfortable using Xtime's platform. By facilitating efficient appointment booking, real-time updates, and transparent repair status tracking, they help improve both customer satisfaction and internal productivity. Collaboration is key, as the specialist often acts as a bridge between software solutions and daily dealership operations.

What is an Xtime?

Xtime is not a job title; rather, it is a company that provides cloud-based software solutions for automotive dealerships. Their products help dealerships manage service appointments, customer communications, and retention programs. Professionals working with Xtime typically handle software implementation, customer support, or account management within the automotive industry. If you are searching for careers at Xtime, you might find roles such as Customer Success Manager, Implementation Specialist, or Software Engineer.

What is the difference between Xtime vs Automotive Service Advisor?

AspectXtimeAutomotive Service Advisor
Primary RoleSoftware platform for appointment scheduling and customer communicationCustomer-facing role managing vehicle repairs and service appointments
Required SkillsTechnical knowledge of software, customer service, schedulingCustomer service, automotive knowledge, communication skills
Work EnvironmentOffice or dealership environment using software toolsDealerships, repair shops, customer service counters
CertificationsNone typically requiredAutomotive service certifications may be preferred

While Xtime is a software platform used by automotive service centers to streamline scheduling and communication, an Automotive Service Advisor is a customer-facing professional who manages vehicle repairs and communicates with customers. Both roles are integral to the automotive service industry but serve different functions—one is technical/software-based, and the other is customer service-oriented.

More about Xtime jobs
What are the most commonly searched types of Xtime jobs? The most popular types of Xtime jobs are:
What states have the most Xtime jobs? States with the most job openings for Xtime jobs include:
What job categories do people searching Xtime jobs look for? The top searched job categories for Xtime jobs are:
Xtime jobs near you
Infographic showing various Xtime job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $52,948 per year, or $25.5 per hour.

Technical Customer Care Specialist I (Xtime)

Cox

Wichita, KS • On-site

$16.59 - $24.86/hr

Other

PTO

Posted 4 days ago

Cox Communications rating

8.3

Company rating: 8.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

18th of 97 rated telecommunications companies

Job description

The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within Xtime, as well as technical support issues relating to the Cox Automotive suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations:
6240 Sprint Pkwy
Overland Park, KS
224 Valley Creek Blvd Suite 400
Exton, PA
1 Howard St.
Burlington, VT
6305 Peachtree Dunwoody Rd. Bldg B
Atlanta, GA
13693 S. 200 W
Draper UT
This position-must be able to work any shift during business hours.
Schedule: Fixed Saturday schedule - will work 5 days per week to INCLUDE fixed SATURDAYS. Sunday and one other weekday off which could vary. To be scheduled anytime within business hours, currently 6am-7pm CST based on business needs)
Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations.
The Technical Customer Care Specialist I will:

  • Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
  • Will be responsible for routine customer questions relating to product usage within Xtime support
  • Provide support for technical issues relating to the Cox Automotive suite of products
  • Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards
Your role:
  • Handle routine customer questions relating to product usage
  • Provide technical support on issues through to resolution
  • Maintains expert-level knowledge of line of business processes and procedures
  • Accurately log all customer information in the CRM tool
  • Facilitate communication to other departments as needed to resolve client concerns
  • Communicate with key stakeholders to identify and resolve inquiries.
  • Provide proper follow- up to ensure customer is kept apprised of the issue status
Minimum Qualifications:
  • High School Diploma/GED
  • Generally, less than 2 years of experience
  • Ability to troubleshoot and document issues related to system performance and functionality.
  • Excellent communication skills (Verbal and Written)
  • Strong problem-solving/troubleshooting skills
  • Strong interpersonal skills and attention to detail
  • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
  • Ability to work independently as a team to deliver on individual and business goals
What We Look For (Preferred):
  • Displays strong dependability and reliability.
  • Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
  • CRM case logging/Salesforce experience
  • Experience with interaction distribution systems such as Genesys Pure Cloud.
  • Automotive industry knowledge.

USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

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About Cox Communications

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Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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