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Job Description
ONLY OPEN TO CITY EMPLOYEES WHO ARE PERMANENT IN THE TITLE OF COMPUTER SYSTEMS MANAGER OR WHO ARE PERMANENT IN A COMPARABLE TITLE
The Financial Information Services Agency - Office of Payroll Administration (FISA-OPA) maintains the financial and payroll systems of the City of New York. FISA-OPA is seeking a highly motivated and experienced Entity Manager for the Comptroller's Office Accounting Business Team. The Entity Manager is the primary liaison between FISA-OPA and the Comptroller's Office, which is responsible for managing the City's Accounting System and producing the City's Annual Comprehensive Financial Report (ACFR). Managing a team of 7 Business Analysts, this individual will direct the upkeep of all accounting components of the City's Financial Management System (FMS3). This position reports to the Assistant Executive Director of the FMS Business Team. As Entity Manager of the Comptroller's Office Business Team, the individual has the following responsibilities:
Team Management / Professional Development
- As manager of the Accounting Business Team, the individual will perform all personnel supervisory functions. Manage the workload of the team by assigning tasks, prioritizing workload and monitoring status.
- Ensure that standard processes are used by the Business Analysts for business event documentation, ad-hoc reporting, requirements definition and functional design. Author standard operating procedures for the Accounting Team functions documentation is required.
- Lead a team that works together, shares information openly while encouraging input from all team members.
- Develop staff through training, coaching, feedback and assignment of tasks that allow for growth.
- Serve as the main point of contact with other FISA-OPA teams (e.g., development, testing, infrastructure, etc.) and represent the interests of the Comptroller's Office as it pertains to the FMS/3 application and IT operations.
Business Analysis
- While serving as the manager of the team, the individual will also be expected to perform the activities of a Business Analyst in the group as necessary.
- Subject matter expertise is a prerequisite for the position and the candidate will provide thought leadership defining: practical solutions for data requests, software enhancements, advanced configurations and translating operational requests for production control teams.
Business Event Management
- Supporting the Comptroller's Office business events, the individual will oversee design and execution of cross-team task plans for operational, system configuration, and system reconciliation activities in FMS. The candidate will oversee the assignment and execution of ad-hoc application activities (e.g., ad-hoc reports, mass changes, etc.) as the Comptroller's Office produces the City of New York's Annual Comprehensive Financial report (ACFR). Business events, system upgrades, and mass data events are generally executed during times when the system is off-line for batch processing or maintenance. The Comptroller's Office Entity Manager is expected to be able to provide evening or weekend support for these events.
- The candidate will oversee business event simulations. Analysts run simulations of business event processing and provide: detailed status reporting on progress, detailed inventory of defects identified and in the scope of regression testing for the event.
- The candidate will provide professional editorial review of the bulletins ensuring conciseness, accuracy in clear terms understandable by the FMS user population.
Entity/Customer Relationship Management
- Interface with the Comptroller's Office business owners, as necessary to gauge delivery performance of the Comptroller's Office Entity team.
- Serve as point of contact for all communications with the Comptroller's Office (including authoring of communications and review of draft communications from team members).
- Collaborate across internal FISA-OPA teams, the Comptroller's Office, other oversight and line and external agencies while building strong partnerships. Foster open channels of communication that ensure smooth and stable Financial System operations.
Application Portfolio Management
- Prioritize and plan Comptroller's Office related software changes in FMS3. The individual will determine need-in-production dates, reconcile the dates with other team constraints, perform aspects of release planning (e.g., managing the functional or technical dependencies between related changes), and ensure that the planned releases have business analysts available to cover the scheduled workload.
- Orchestrate end user meeting(s) as needed to gather requirements, gain consensus between parties on business issues - while taking and publishing meeting minutes, creating and presenting deliverables for review.
- Analyze and document business requirements and non-functional requirements of proposed software solutions. Typical solutions come in the form of new reports, enhancements to existing reports, data fixes, mass data changes (as a substitute for large scale data entry), new / modified batch processes, new / modified online transactions and inquiries, advanced configuration changes, security configuration changes, new / modified batch interfaces, etc.
- Author functional design documents that capture the details of the solution in all aspects, e.g., workflow requirements, business validations to be performed on data entry forms, formulas to be applied in calculations on inquiries and reports, presentation layer requirements on inquiries and reports, definition of inputs / outputs and business logic of batch processes, configuration profile, application data configuration changes required to enact the business or processing change, etc. The documentation produced will follow FISA's standard for functional designs.
- Support development teams by refining requirements and providing SME support during technical design, build and unit test phases, and similar support to infrastructure teams during hardware and systems software design/upgrade/install activities.
- Support testing teams by reviewing test cases to ensure appropriate functional coverage. Provide analytical SME support as testing issues / questions arise.
- As necessary and requested, serve as a proxy for end users by developing and executing User Acceptance Test (UAT) segments - with documented test results signed off by business owners.
- Support operations teams as software fixes/enhancements, data fixes and mass data changes are tested and coordinate scheduling of production execution (performing production validation tasks as necessary).
Strategic Projects
- The Comptroller's Office Entity Manager will be expected to play a lead role as we upgrade the FMS/3 to a SaaS supported platform.
- The candidate will sign-off on deliverables, ensuring vendor deliverables meet City requirements and quality standards.
- The candidate will play a role in supplying requirements for, operational, conversion, interface, core accounting, tax, reporting, compliance, audit work tracks of the upgrade.
Call Center / Ticket L2/L3 Support
- The individual will ensure that all tickets escalated to the Accounting Business team from the FISA Call Center (L1) or FACT Team (L2) are clearly acknowledged, assigned and worked to resolution. Note: Similar end-user requests from the Comptroller's Office may come directly to the Accounting team.
- The candidate will be expected to provide metrics for Comptroller service requests and Call Center tickets.
- Candidate will provide a consolidate view of staff assignments for work initiated from Comptroller's Office, internal operational projects, and tickets originating from the Call Center - ensuring visibility into the overall workload associated for the group.
Accounting Operations Support
- Candidate will, in partnership with the Comptroller's Office, build an annual calendar of system processing events to ensure compliance with GASB standards and business deadlines.
- Serve as a primary liaison with external auditors, and City leadership during critical reporting needs.
- Manage periodic disbursement (check) operational requests (e.g., signatory changes)
- Inform oversights of banking related issues, track and participate in activities required to bring issues to closure (e.g., transmission failure)
- Serve as a business escalation point for critical failures in the nightly batch cycle.
Preferred Knowledge, Skills, and Abilities
- The candidate will have experience managing a team of at least 5 full-time employees.
- Excellent communication (oral and written), interpersonal, and organizational skills are required
- Strong analytical and problem solving skills (i.e. analysis, problem re-creation and very detailed oriented) - specifically within accounting or budget business domains
- Excellent customer service skills
- Ability to work independently with minimal direction and under pressure with tight deadlines
- Hands-on proven experience balancing and reconciling financial data sets
- Extensive knowledge of the City's accounting business model, annual fiscal operations and financial reporting structures unique to municipal government
- Experience working in a large organization with complex accounting processes
- Extensive knowledge and experience working with FMS accounting or budgeting applications
- Demonstrated proficiency with Microsoft Office products (Word, Visio, Project, Excel, PowerPoint)
- Extensive experience working with data mining / reporting tools such as Oracle SQL developer, Crystal Reports, MS Access, Business Objects, Power BI.
- Ability speak in front of a user group and clearly describe how business functions are executed from within the FISA-OPA Financial System software and exception process / usage scenarios
- Demonstrated ability performing project management activities
- Demonstrated experience managing complex changes through the software development life cycle in a critical application portfolio.
- Experience with at least 2 major ERP upgrades
Additional Information
P230
To Apply
External applicants please visit https://a127-jobs.nyc.gov/ to apply to Job ID # 787526. Current NYC employees may apply via Employee Self Service (ESS). While all complete applications will be given consideration, only candidates selected for an interview will be contacted by FISA-OPA.
Hours/Shift
35 hours Weekly/Day.
COMPUTER SYSTEMS MANAGER - 10050

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.