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Vp Of Client Success Jobs (NOW HIRING)

BNY

Vice President, Client Success

Manhattan, NY · On-site

$152K - $195K/yr

We're seeking a future team member for the role of VICE PRESIDENT, CLIENT SUCCESS to join our DATA & ANALYTICS team. This role is located in New York, NY or Boston, MA. In this role, you'll make an ...

Array

VP, Enterprise Client Success

$200K/yr

The Vice President of Enterprise Client Success leads and scales a team of Enterprise Client Success Managers (ECSMs) responsible for Array's most strategic and high-value accounts. This role owns ...

Visante LLC

Vice President, Client Success

Saint Paul, MN · On-site

$140K - $179K/yr

We're proud of the results we deliver and the trust we earn-fueling sustained growth and ... ABOUT THE POSITION The Vice President, Client Success is a senior leader and trusted advisor ...

IFF (CDFI)

Vice President of Client Management

Chicago, IL · Hybrid

$175K - $227K/yr

Vice President of Client Management Employee Status: Full Time, Exempt Salary: Grade 10 Starting ... Key to our success has been a deep sense of purpose, a broad perspective, and a relentless focus on ...

Array

VP, Enterprise Client Success

OR · On-site +1

$200K/yr

The Vice President of Enterprise Client Success leads and scales a team of Enterprise Client Success Managers (ECSMs) responsible for Array's most strategic and high-value accounts. This role owns ...

IFF

Vice President of Client Management

Chicago, IL · On-site

$175K - $227K/yr

Vice President of Client Management Employee Status: Full Time, Exempt Salary: Grade 10 Starting ... Key to our success has been a deep sense of purpose, a broad perspective, and a relentless focus on ...

TopDog Law

VP of Client Marketing

$150K - $200K/yr

This VP will stand up two functions (Client Lifecycle Marketing and Client Experience), hire the ... This role is critical to our success because it: * Directly impacts [clients / revenue / case ...

HireNetworks

VP of Customer Success

Morrisville, NC · On-site +1

$129K - $166K/yr

Vice President of Customer Success Campbell & James, a HireNetworks company, has been selected to ... Our client is a fast-growing B2B SaaS company in Morrisville, NC. An onsite or hybrid work schedule ...

giftHEALTH Inc

Director of Client Success

Columbus, OH · On-site

Reporting to the VP of Client Success, this role bridges client needs and internal execution by surfacing client context to the Product Manager's prioritization process, contributing to solution ...

Gifthealth

Director of Client Success

Columbus, OH · On-site

Reporting to the VP of Client Success, this role bridges client needs and internal execution by surfacing client context to the Product Manager's prioritization process, contributing to solution ...

TRULEO

VP of Customer Success

Greenville, SC · On-site

$121K - $156K/yr

Vp Of Customer Success TRULEO builds the first case intelligence platform for law enforcement, and more than 1,000 agencies use us today. Most departments already have the information they need to ...

New

EG Professional

Vice President of Sales

Grand Rapids, MI · On-site

This executive will own annual revenue targets, build strategic client partnerships, build sales ... Demonstrated success in closing $500K+ deals. Key Competencies * Entrepreneurial mindset * Hands on ...

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Vp Of Client Success information

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$79.5K

$163.2K

$262K

How much do vp of client success jobs pay per year?

As of Jun 13, 2026, the average yearly pay for vp of client success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP of Client Success do?

A VP of Client Success is responsible for overseeing the client success or customer success department within an organization. Their main role is to ensure that clients have a positive experience with the company's products or services, leading to high retention rates and long-term partnerships. They develop strategies to improve client engagement, manage client success teams, and work closely with other departments to ensure clients’ needs are met. Additionally, they analyze client feedback, identify areas for improvement, and implement processes that drive customer satisfaction and growth.

What are the key skills and qualifications needed to thrive as a VP of Client Success, and why are they important?

To thrive as a VP of Client Success, you need expertise in client relationship management, strategic planning, and a background in business or a related field, often supported by a bachelor's or master's degree. Familiarity with CRM platforms, customer analytics tools, and experience implementing customer success frameworks are typically required. Exceptional leadership, communication, and problem-solving skills help drive team performance and foster strong client partnerships. These skills are critical for ensuring high client retention, satisfaction, and long-term business growth.

What are the most common challenges faced by a VP of Client Success, and how can these be addressed?

A VP of Client Success often encounters challenges such as aligning cross-functional teams to deliver consistent client experiences, managing high client expectations, and driving adoption of products or services. Successfully navigating these requires strong communication and leadership skills, the ability to build robust processes for feedback and escalation, and a proactive approach to client engagement. Building a culture of collaboration across sales, product, and support teams can help ensure client needs are met and churn is minimized.

What is the difference between Vp Of Client Success vs Customer Success Director?

AspectVp Of Client SuccessCustomer Success Director
ResponsibilitiesOversees overall client success strategy, manages teams, and aligns with executive goalsManages customer success teams, focuses on client retention and satisfaction
ScopeStrategic, company-wide focusOperational, team-focused
Experience & CredentialsSenior leadership experience, often with advanced degreesExtensive customer success experience, relevant certifications
Work EnvironmentExecutive-level meetings, cross-department collaborationTeam management, client interactions

The Vp Of Client Success typically holds a strategic, company-wide role, overseeing the entire client success function and aligning it with business objectives. The Customer Success Director focuses more on managing teams and ensuring client satisfaction at an operational level. Both roles require strong customer success experience, but the Vp Of Client Success operates at a higher strategic level with broader responsibilities.

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Vp Of Client Success jobs near you
Vice President, Client Services

Vice President, Client Services

Clinical Architecture

Indianapolis, IN

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Who We Are

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.

About The Position

Clinical Architecture is seeking a Vice President of Client Services to join our team in the Indianapolis, IN area. The Vice President, Client Services is a senior leader responsible for delivering exceptional client outcomes while building a high performing, engaged, and continuously developing team.
This role owns the full post-sale client experience and will lead the departments accountable for client implementations, operations, success (account management) and professional services. The Vice President, Client Services will maintain a scalable services organization, ensuring strong operational rigor, and partner cross-functionally to ensure products meet client expectations and are successfully adopted.

  • This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance.
  • Applicants must be authorized to work in the U.S. without sponsorship.
  • Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities

Customer Outcomes at Scale

  • Own end-to-end client outcomes across the post-sale life cycle, from implementation to expansion.
  • Ensure clients achieve predictable time-to-value, strong adoption, platform stability, and long-term success.
  • Serve as the executive escalation point for critical client issues and relationships.

Core Leadership + Team Development Requirements

  • Lead, mentor, and scale our high-performing Client Services team composed of:
    • Client Operations
    • Client Success
    • Implementation Architecture
    • Professional Services
  • Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement.
  • Design clear roles, career paths, and operating expectations as our organization scales.
  • Promote a culture of continuous learning and knowledge sharing across the team.
  • Ensure appropriate resource allocation and workload balancing to prevent burnout and maintain performance.

Cross-Functional Partnership

  • Partner with Product Management, Product Engineering, and Product Quality to ensure product releases can be adopted seamlessly by clients.
  • Establish feedback loops from clients and the field into product strategy and prioritization.

Operating Rigor + Scalability

  • Define and own Client Services' KPIs and OKRs, ensuring progress is visible and measurable.
  • Design scalable processes and tools that support growth without sacrificing quality.
  • Balance standardization with flexibility across client segments and use cases.

What Success Looks Like

  • Clients experience consistent, high-quality implementations, and ongoing support.
  • Product releases are deployed on-time and with minimal disruptions.
  • Client Services KPIs are clearly defined, tracked, and improving quarter over quarter.
  • The services organization scales sustainably, without reliance on heroics.

Leadership and Mindset

  • A systems thinker who enjoys building structures where it doesn't yet exist.
  • Comfortable holding leaders accountable while building trust and alignment.
  • Energized by growth, ambiguity, and the challenge of scale.
  • Strong executive presence with the ability to influence across functions.
  • A value-driven leader who models ownership, transparency, and collaboration.

Qualifications

  • Minimum of 10 years of experience leading client services, customer success, professional services, or similar teams.
  • Minimum of 5 years managing Directors and/or large teams.
  • Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments.
  • Experience partnering deeply with Product and Engineering teams.
  • Experience supporting or scaling international customers and services operations is a strong plus.
  • Healthcare or regulated industry experience is strongly preferred.

Why Clinical Architecture?
We offer:

  • Opportunities for learning, development, and growth.
  • Experiences that connect you with colleagues.
  • A laid-back work environment with thoughtful amenities.
  • Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
  • Sabbatical opportunities for tenured team members.
  • Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
  • Maternity and Parental leave benefits.
  • Employer paid Short-term Disability & Long-term Disability.
  • Health and Wellness incentives.
  • 401k Matching.
  • Better workdays.

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.