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Virtual Receptionist Jobs in Springfield, MA (NOW HIRING)

RegalCare at Holyoke

Receptionist

Holyoke, MA

$15.50 - $20.50/hr

Receptionist Join the RegalCare at Holyoke team as a Receptionist, where you will play a vital role in providing exceptional customer service to our patients, residents, and clients! About the Role:

ULINE

Receptionist

Hartford, CT

$26/hr

Receptionist Pay from $19 to $26 per hour + New hires earn a $5,000 bonus! Connecticut Branch 113 Plainfield Pike, Plainfield, CT 06374 Join the team opening Uline's newest warehouse in Connecticut!

GARY ROME HYUNDAI INC

RECEPTIONIST

Holyoke, MA · On-site

$15 - $20/hr

The Receptionist provides administrative support to our dealership managers, associates and world class service to our customers. Full Time Perks Opportunity for promotion and career growth with our ...

East Village Place

Receptionist

East Longmeadow, MA · On-site

$15.75 - $20.75/hr

Our receptionist will not only have the opportunity to provide extraordinary services but will also have time to develop meaningful relationships with our residents. If you have a passion for working ...

East Village Place

Receptionist

East Longmeadow, MA

$15.75 - $20.75/hr

Our receptionist will not only have the opportunity to provide extraordinary services but will also have time to develop meaningful relationships with our residents. If you have a passion for working ...

East Village Place

Receptionist

East Longmeadow, MA

$15.75 - $20.75/hr

Our receptionist will not only have the opportunity to provide extraordinary services but will also have time to develop meaningful relationships with our residents. If you have a passion for working ...

East Village Place

Receptionist

East Longmeadow, MA · On-site

$15.75 - $20.75/hr

Our receptionist will not only have the opportunity to provide extraordinary services but will also have time to develop meaningful relationships with our residents. If you have a passion for working ...

East Village Place

Receptionist

East Longmeadow, MA

$15.75 - $20.75/hr

Our receptionist will not only have the opportunity to provide extraordinary services but will also have time to develop meaningful relationships with our residents. If you have a passion for working ...

iCare Health Network

Receptionist

Holyoke, MA · On-site

$17.34 - $19/hr

The primary role of the Receptionist position is to greet people, answer telephones, and assist with light clerical duties. Responsibilities: * Maintain sign in/ sign out log. Make sure all visitors ...

Trinity Health

Receptionist

Hartford, CT · On-site

$16 - $21/hr

The Medical Receptionist is responsible for providing exceptional customer service and care to all patients and clients. Bilingual Spanish preferred. What you will do: * Greets patients, verifies ...

MissionCare at Holyoke

Receptionist

Holyoke, MA

$17.34 - $19/hr

The primary role of the Receptionist position is to greet people, answer telephones, and assist with light clerical duties. Responsibilities: * Maintain sign in/ sign out log. Make sure all visitors ...

Vantage at Westfield

Receptionist

Westfield, MA

$19/hr

Receptionist JOB PURPOSE: The receptionist is responsible for providing general office support with a variety of clerical activities including but not limited to customer service, answering and ...

Trinityhealth

Receptionist

Hartford, CT · On-site

$16 - $21/hr

The Medical Receptionist is responsible for providing exceptional customer service and care to all patients and clients. Bilingual Spanish preferred. What you will do: * Greets patients, verifies ...

CareOne

Receptionist

East Longmeadow, MA · On-site

$15.75 - $20.75/hr

Balance Life & Work with a New Career Opportunity (LONG TERM CARE) (SHORT TERM REHAB (SKILLED NURSING) (LTACH) Now Hiring - Receptionist - East Longmeadow, MA CareOne at Redstone The Receptionist ...

CareOne

Receptionist

East Longmeadow, MA · On-site

$15.75 - $20.75/hr

Balance Life & Work with a New Career Opportunity (LONG TERM CARE) (SHORT TERM REHAB (SKILLED NURSING) (LTACH) Now Hiring - Receptionist - East Longmeadow, MA CareOne at Redstone The Receptionist ...

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All JobsReceptionist JobsVirtual Receptionist JobsVirtual Receptionist Jobs in Springfield, MA

Virtual Receptionist information

See Springfield, MA salary details

$9

$17

$24

How much do virtual receptionist jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for virtual receptionist in Springfield, MA is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.90 per hour, depending on experience, location, and employer.

What is the difference between Virtual Receptionist vs Administrative Assistant?

AspectVirtual ReceptionistAdministrative Assistant
CredentialsBasic computer skills, customer service experienceOffice administration, organizational skills, sometimes certifications
Work EnvironmentRemote, often from homeOffice or remote, depending on employer
Employer & Industry UsageBusinesses needing remote call handlingOrganizations requiring general administrative support
Common Search & Comparison IntentCustomer service, call handling, virtual supportOffice tasks, scheduling, correspondence

The Virtual Receptionist primarily handles incoming calls, customer inquiries, and provides remote front-desk support, often working from home. In contrast, an Administrative Assistant performs broader office tasks such as scheduling, filing, and correspondence, usually in an office setting. While both roles require organizational skills, the Virtual Receptionist focuses on communication and customer service remotely, whereas the Administrative Assistant supports overall office operations.

What Does a Virtual Receptionist Do?

A virtual receptionist provides remote customer service and administrative support for a company or organization. As a virtual receptionist, you typically work from home or another setting outside of a traditional office. Your responsibilities include answering and forwarding calls or emails, assisting customers or clients, and scheduling appointments. Other duties may include using office management software or communication technology to arrange schedules or meetings for your employer and communicate with staff members. You may also perform other administrative tasks as needed.

What are the key skills and qualifications needed to thrive as a Virtual Receptionist, and why are they important?

To thrive as a Virtual Receptionist, you need excellent verbal and written communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with phone systems, scheduling software, and customer relationship management (CRM) tools is commonly required. Outstanding customer service, multitasking, and time management abilities set top performers apart in this role. These skills ensure efficient client interactions, smooth office operations, and a positive company image when working remotely.

How does a virtual receptionist typically collaborate with different departments or team members within a company?

As a virtual receptionist, you often serve as the first point of contact for clients and customers, which requires close coordination with various departments such as sales, customer support, and operations. You may relay messages, schedule appointments, and provide essential updates to the relevant teams to ensure smooth communication and workflow. Effective use of shared tools like CRM systems, instant messaging platforms, and scheduling software is common in this role, helping to keep everyone informed and organized. Building strong communication habits and maintaining clear records are key to successfully collaborating across remote or distributed teams.

What are virtual receptionists?

Virtual receptionists are remote professionals who handle administrative and customer service tasks for businesses, such as answering phone calls, scheduling appointments, managing emails, and providing information to clients. They use digital tools and communication platforms to perform duties from a location outside the client’s office. This service helps businesses maintain a professional image, improve customer experience, and reduce overhead costs associated with hiring in-house staff. Virtual receptionists often support multiple clients and can offer services outside of regular business hours.
More about Virtual Receptionist jobs
What are the most commonly searched types of Receptionist jobs in Springfield, MA? The most popular types of Receptionist jobs in Springfield, MA are:
What are popular job titles related to Virtual Receptionist jobs in Springfield, MA? For Virtual Receptionist jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Virtual Receptionist jobs in Springfield, MA look for? The top searched job categories for Virtual Receptionist jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Virtual Receptionist jobs? Cities near Springfield, MA with the most Virtual Receptionist job openings:
Virtual Receptionist jobs near you
Infographic showing various Virtual Receptionist job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 2% Temporary, and 2% Contract. Highlights an 100% Physical job distribution, with an average salary of $36,927 per year, or $17.8 per hour.

Virtual Medical Recepcionist

Anchor Co-Living

Chicopee, MA • On-site

$10 - $13/hr

Full-time

Posted 17 days ago

Job description

This role is the front door and the follow-through. You will be the first voice clients, providers, and referral partners hear when they contact Anchor Co-living, and you will also own the prior authorization workflow from submission to resolution. It is the right fit for someone with healthcare front-desk or administrative experience who is ready to take on more technical responsibility and wants work where both how you communicate and how precisely you execute actually matter.

What You'll Do
  • Answer inbound calls and inbox from members, care coordinators, providers, and referral partners -- handling inquiries, taking messages, scheduling, and resolving requests on the first contact whenever possible.
  • Collect and verify member information, insurance details, and reason for contact at the start of every interaction, documenting accurately in the EHR.
  • Verify Medi-Cal eligibility and MCP enrollment during intake and scheduling calls.
  • Coordinate care-related logistics between members and clinical or operational staff.
  • Prepare and submit prior authorization requests to the correct Medi-Cal health plan using payer portals and internal workflows.
  • Track active authorization requests daily by status (approval, pending, or denial) and keep all documentation current.
  • Investigate denials, identify missing or incomplete documentation, and resubmit requests promptly to minimize delays in member access to care.
  • Build consistent, professional relationships with members and partners who contact Anchor Co-living regularly -- becoming a reliable presence they recognize and trust.
  • Manage a high volume of calls and open authorizations simultaneously, staying organized and accurate across both.
What We're Looking For

We are looking for someone who is naturally calm and professional, while also being warm, outgoing, and very friendly on the phone and equally precise when shifting to authorization paperwork. The strongest candidates move fluidly between high-touch communication and detail-heavy administrative work without losing quality on either side.

Key qualifications:

  • 1+ years of experience in a medical front desk, virtual receptionist, or healthcare administrative role.
  • Experience submitting prior authorizations to U.S. health plans.
  • Professional phone manner with the ability to manage high call volume calmly and consistently.
  • Comfort working in payer portals and EHR systems.
  • Familiarity with ICD-10 codes and basic medical terminology.
  • Experience and understanding of HIPAA privacy and security requirements.
  • Strong multitasking skills -- able to manage open calls, scheduling tasks, and active authorizations without dropping details.
  • Fluent professional and conversational English, both spoken and written.
  • Ability to work full-time during Pacific Time business hours in a remote environment.

Helpful additional experience includes Spanish fluency, direct knowledge of California Medi-Cal or CalAIM Community Supports, experience with denials and appeals, and a background in behavioral health, substance use, or housing-related services.

Pay rate

$10-$13 USD per hour

Employment type

Contractor

Work Location / Schedule

Remote, based in Latin America. Candidates may be located in Mexico, Colombia, Argentina, Peru, Costa Rica, or another LatAm country with stable infrastructure.

Schedule: Monday through Friday, 8:00 AM to 5:30 PM Pacific Time.

Candidates must have a private home office and wired internet of at least 50 Mbps.