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Lennar

Virtual Customer Care Representative

Houston, TX · On-site +1

$15.25 - $20.75/hr

Join a Company that Empowers you to Build your Future The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting ...

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Virtual Support Agent

$23K - $40K/yr

Virtual Support Agent Join ECS as a Virtual Customer Support Agent. ECS Virtual Support Agents choose from a number of clients to provide support for customers from the comfort of their homes. Levels ...

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How much do virtual customer jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for virtual customer in the United States is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Virtual Customer and Virtual Customer Service Representative?

AspectVirtual CustomerVirtual Customer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional certifications in customer serviceHigh school diploma; customer service certifications often preferred
Work EnvironmentRemote, online platforms, home officeRemote, home office, call centers, or online chat platforms
Industry UsageUsed broadly across retail, tech, finance, and service sectorsPrimarily in retail, tech support, and service industries
Job FocusGeneral customer interaction, inquiries, and supportHandling customer issues, troubleshooting, and providing solutions

While both roles involve remote customer interaction, a Virtual Customer typically refers to a broad category of online customer engagement, whereas a Virtual Customer Service Representative is a specific role focused on direct support and problem-solving. The latter usually requires more specialized training and is more involved in day-to-day customer issue resolution.

What cities are hiring for Virtual Customer jobs? Cities with the most Virtual Customer job openings:
What are the most commonly searched types of Customer jobs? The most popular types of Customer jobs are:
What states have the most Virtual Customer jobs? States with the most job openings for Virtual Customer jobs include:
Virtual Customer jobs near you
Virtual Customer Care Representative

Virtual Customer Care Representative

Lennar

Houston, TX • On-site, Remote

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Lennar rating

8.0

Company rating: 8.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

19th of 79 rated construction

Job description

*This is an in-office position*
We are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future
The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.
  • A career with purpose.
  • A career built on making dreams come true.
  • A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team
  • Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners
  • Regularly exercise sound judgment and discretion when working with homeowners and trade partners
  • Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
  • Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
  • Proactively remedy any trade partner scheduling, communication, or payment related issues
  • Ability to understand manufacturer recommendations for use and application of their products
  • Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
  • Review and certify the completion of each home within their community.
  • Manage, supervise and direct all aspects of customer relations for an assigned community.
  • Conduct field meetings with trade partners, construction staff and sales staff as needed.
  • Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
  • Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage

Requirements
  • High School Diploma or equivalent required, or equivalent work experience
  • Bachelor's degree in related field preferred
  • Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
  • Valid Driver's License with good driving record
  • Valid auto insurance coverage
  • Advanced knowledge of scheduling, budgeting and document management
  • Ability to read and interpret blue prints
  • Computer literacy and proficient in MS Office products (Word and Excel)
  • Excellent follow-up, communication (written and verbal) and time management skills

Contacts
Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners
Physical & Office/Site Presence Requirements:
Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages. Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.
#LI-AS1
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

What Lennar employees say

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About Lennar

Sourced by ZipRecruiter

Since 1954, Lennar has built over one million new homes for families across America. We build in some of the nation’s most popular cities, and our communities cater to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or Active Adult.

Industry

Construction

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1954

Social media

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