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Virtual Customer Jobs in California (NOW HIRING)

Xylem

Customer Support Specialist

Sacramento, CA · Hybrid

$26 - $28/hr

Maintain complete and organized virtual customer files . 💸 Billing & Issue Resolution * Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed. 📊 Sales ...

Xylem

Customer Support Specialist

Mira Loma, CA · On-site

$26 - $28/hr

Maintain complete and organized virtual customer files . 💸 Billing & Issue Resolution * Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed. 📊 Sales ...

Xylem

Customer Support Specialist

Mira Loma, CA · Hybrid

$26 - $28/hr

Maintain complete and organized virtual customer files . 💸 Billing & Issue Resolution * Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed. 📊 Sales ...

Jobs for Humanity

Virtual Assistant

San Francisco, CA · Remote

$25 - $33.50/hr

As a Virtual Assistant, you'll work in a fully remote environment, collaborating with colleagues ... Provide customer-focused support by responding to inquiries and resolving issues promptly and ...

ResMed

Sales Support Representative

San Diego, CA

$27.64/hr

Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution. Position ResMed products and services ...

ResMed, Inc.

Sales Support Representative

San Diego, CA · On-site

$27.64/hr

... virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution. • Position ResMed products and services adoption to improve customer and patient ...

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Showing results 1-20

All JobsCustomer JobsVirtual Customer JobsVirtual Customer Jobs in California

Virtual Customer information

What is the difference between Virtual Customer and Virtual Customer Service Representative?

AspectVirtual CustomerVirtual Customer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional certifications in customer serviceHigh school diploma; customer service certifications often preferred
Work EnvironmentRemote, online platforms, home officeRemote, home office, call centers, or online chat platforms
Industry UsageUsed broadly across retail, tech, finance, and service sectorsPrimarily in retail, tech support, and service industries
Job FocusGeneral customer interaction, inquiries, and supportHandling customer issues, troubleshooting, and providing solutions

While both roles involve remote customer interaction, a Virtual Customer typically refers to a broad category of online customer engagement, whereas a Virtual Customer Service Representative is a specific role focused on direct support and problem-solving. The latter usually requires more specialized training and is more involved in day-to-day customer issue resolution.

What are the most commonly searched types of Customer jobs in California? The most popular types of Customer jobs in California are:
What cities in California are hiring for Virtual Customer jobs? Cities in California with the most Virtual Customer job openings:
Virtual Customer jobs near you

Virtual Customer Service Representative

Military, Veterans and Diverse Job Seekers

San Diego, CA • Remote

$17/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

What you will do

  • Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.
  • Assisting with website or application related issues in regards to accessing their benefits.
  • Answering questions regarding products or services the customer may have.
  • Assisting the customer with enrolling in their benefits plan through their employer.
  • ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
  • Transferring data from documents into the client's system.
  • Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
  • Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.

To qualify

  • You must have a high school diploma or equivalent.
  • At least 1 year of call center experience OR 2 years of customer service experience
  • Must have strong computer navigation and organizational skills.
  • e will pay you to complete online training, but you must commit to attending 100%, no missed time
  • Be able to complete and pass a background check

TECHNICAL REQUIREMENTS

  • Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
  • Operation system: Windows 10
  • Mac Computers are not compatible.
  • Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible)
  • RAM: 8GB or better
  • Hard Drive: 256 SSD or better
  • All peripherals must be wired
  • Must have reliable high-speed internet
  • 20MB download minimum
  • 10MB upload minimum
  • SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services
  • For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these).
  • We do require that you have an active, functioning webcam for training and meetings.
  • A second monitor/screen is required.

The Details

  • The pay rate once you reach production is $17 per hour
  • This is a Full-Time position, part time hours are not available
  • Training is paid at $15.25 an hour
  • Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
  • This is a fully remote position, 100% work from home

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance
  • Work from home

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Work setting:

  • Remote

Work Location: Remote

Apply